DataVisor

SaaS

TechnicalAccountManagerJapan

$6000–9000k Tokyo, Japan FULL TIME Remote Friendly
The Brief

“Technical Account Manager - Japan at DataVisor. Skills: Technical Account Management, Fraud and Risk Platform, Client Relationship Management. Provide product support. Escalate technical issues”

What You'll Achieve.

Ensure customer adopts best practices; Ensure customer extracts maximum value; Ensure guaranteed performance lift

Industry & Context.

SaaS
Problems you'll solve

Problem-solving

What They're Looking For.

Must Have

10+ years of experience in banking, payment, social, or e-commerce industries, as customer facing technical roles e. g. technical account manager or solution consultant, B.A./B.S. degree in a technical or analytical discipline, Excellent communication and presentation skills, time and project management ability with focus to ensure deadlines are met, Temporary or permanent resident of Japan

Nice to Have

Experience in fraud detection and risk management is a big plus, Coding and database experience (e.g. Python, Java, SQL) a plus

What You'll Do.

Provide product support

Escalate technical issues

Resolve technical issues

Architect machine learning solutions

Architect rule-based solutions

Lead solution deployment discussions

Understand client use cases

Define plans for success

Manage integration process

Manage product implementation

Conduct business reviews

Drive product roadmap

Communicate client feedback

How You'll Work.

Team & Collaboration

Partner with Delivery Team; Work cross-functionally with Customer Success; Work cross-functionally with Engineering; Work cross-functionally with Product teams

Communication Scope

Communication skills; Presentation skills

Process & Methodology

Project management

Free ATS check

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