DataVisor
SaaS
TechnicalAccountManagerJapan
“Technical Account Manager - Japan at DataVisor. Skills: Technical Account Management, Fraud and Risk Platform, Client Relationship Management. Provide product support. Escalate technical issues”
What You'll Achieve.
Ensure customer adopts best practices; Ensure customer extracts maximum value; Ensure guaranteed performance lift
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
10+ years of experience in banking, payment, social, or e-commerce industries, as customer facing technical roles e. g. technical account manager or solution consultant, B.A./B.S. degree in a technical or analytical discipline, Excellent communication and presentation skills, time and project management ability with focus to ensure deadlines are met, Temporary or permanent resident of Japan
Nice to Have
Experience in fraud detection and risk management is a big plus, Coding and database experience (e.g. Python, Java, SQL) a plus
What You'll Do.
Provide product support
Escalate technical issues
Resolve technical issues
Architect machine learning solutions
Architect rule-based solutions
Lead solution deployment discussions
Understand client use cases
Define plans for success
Manage integration process
Manage product implementation
Conduct business reviews
Drive product roadmap
Communicate client feedback
How You'll Work.
Team & Collaboration
Partner with Delivery Team; Work cross-functionally with Customer Success; Work cross-functionally with Engineering; Work cross-functionally with Product teams
Communication Scope
Communication skills; Presentation skills
Process & Methodology
Project management
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