PointClickCare
Healthcare
TechnicalAccountManager(IntegratedCare)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager (Integrated Care) at PointClickCare. Skills: Technical Account Management, Customer Success. Understand client’s business and technical requirements. Identify and drive improvements that increase stability and”
What You'll Achieve.
Enhance quality of service; Help clients better leverage solutions
Industry & Context.
Problem solving
Travel to office events
What They're Looking For.
Must Have
Proven work experience in a TAM, Project Manager or similar client facing role, Experience dealing with large customers and complex support issues, Solid technical background with hands on experience in digital technologies, An ability to grasp customers' business objectives
Nice to Have
In-depth knowledge of the healthcare industry
What You'll Do.
Understand client’s business and technical requirements
Identify and drive improvements that increase stability and
Solution-oriented problem solving
Ensure effective platform adoption
Conduct periodic meetings to ensure on-going satisfaction
Maintain visibility of any technical projects
Provide answers to customer inquiries
Manage a diverse and complex scope of support
Use deep understanding of customer’s build to anticipate
Proactively mitigate risk associated with updates or changes
Identify opportunities to improve/optimize existing processes
Analyze underlying trends
Help with root cause analysis
Act as a direct point of escalation for
Ensure clients have early visibility into product releases
Provide customer feedback and potential opportunities to relevant
How You'll Work.
Team & Collaboration
Customer Success Manager; Support Team
Communication Scope
Verbal communication; Written communication; Presentation skills
Process & Methodology
Project management
Full Job Description
## Description At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For
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