Intelerad
Healthcare
TechnicalAccountManagerII
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Account Manager II at Intelerad. Skills: Customer Success, Technical Account Management, Healthcare IT, Client Relationships. Own strategic client relationships. Serve as primary technical contact”
What You'll Achieve.
Drive client success; Drive value realization; Maximize revenue retention; Maximize growth opportunities; Minimize churn; Maximize satisfaction; Support retention goals; Support expansion goals
Industry & Context.
Root cause analysis; Troubleshooting
Occasional travel, Handle sensitive data
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 5+ years experience managing technical accounts, Demonstrated experience in professional services, Demonstrated experience in customer success, Demonstrated experience in technical support, Proven ability to articulate software value, Technical aptitude, Working knowledge of healthcare IT systems, Working knowledge of medical imaging workflows, Working knowledge of interoperability standards, Familiarity with healthcare regulations, Familiarity with compliance requirements, Familiarity with enterprise healthcare environments, Exceptional relationship management skills, Advanced communication skills, Advanced presentation skills, Proven track record driving customer retention, Proven track record driving customer expansion, Proven track record driving customer satisfaction, Experience working with engineering teams, Experience working with product teams, Experience on bug triage, Experience on defect management, Experience on prioritization, Demonstrated ability to lead working sessions, Demonstrated confidence managing difficult conversations, Demonstrated confidence resetting expectations, Demonstrated confidence holding teams accountable
Nice to Have
2+ years hands-on experience with Intelerad products, 2+ years hands-on experience with equivalent platforms, Experience mobilizing cross-functional teams, Project management certification, Experience with account management, Experience with upselling, Experience with revenue expansion, Availability for client engagement across time zones, Occasional travel to client sites, Manage multiple complex accounts concurrently, Handle sensitive healthcare data, Experience working closely with R&D, Experience working closely with SRE, Experience working closely with Professional Services, Proficiency with ServiceNow, Proficiency with Jira, Proficiency with similar issue management platforms, Proficiency with similar workflow management platforms
What You'll Do.
Own strategic client relationships
Serve as primary technical contact
Develop deep expertise in client workflows
Maximize satisfaction
Lead end-to-end technical solution delivery
Configure complex workflows
Validate software versions and features
Coordinate with Professional Services
Coordinate with Support
Coordinate with Product Management
Drive systemic improvement
Act as liaison between clients and internal teams
Own and progress defect triage
Ensure swift resolution of issues
Identify root causes of issues
Improve internal processes
Align development roadmap with client objectives
Build client self-sufficiency
Build client capability
Assess training needs
Recommend appropriate delivery approaches
Deliver advanced technical training
Produce documentation for client independence
Maximize value realization from solutions
Capture client feedback
Integrate client feedback
Systematically collect customer insights
Analyze customer insights
Translate findings into product recommendations
Ensure consistent customer experience
Support retention goals
Support expansion goals
Maintain oversight of client workstreams
Track ownership across client lifecycle
Identify and close coordination gaps
Ensure aligned communication across internal functions
Lead client governance
Lead difficult conversations
Facilitate working sessions
Facilitate governance forums
Facilitate executive briefings
Reset expectations when timelines are at risk
Hold internal teams accountable
Coordinate environment readiness for upgrades
Coordinate scheduling for upgrades
Coordinate stakeholder alignment for upgrades
Drive successful upgrades
Perform post-upgrade validation
Resolve upgrade issues
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal technical teams; Engineering teams; Product teams; R&D teams; Professional Services teams; Support teams; Product Management teams; Working sessions; Governance forums; Executive briefings
Communication Scope
Advanced communication; Advanced presentation; Client communication; Executive briefings; Difficult conversations
Process & Methodology
Roadmap investment, Project management certification, Agile, PMP, Upgrade planning
Full Job Description
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Europe UK/Ireland in the [2026 Best in KLAS: Global Software (Non-US) report](https://klasresearch.com/report/2026-best-in-klas-awards-global-software/3907). The Technical Account Manager II is a strategic partner responsible for driving client success and value realization for Intelerad's largest and most complex healthcare customers. This role combines deep technical expertise with business acumen to ensure clients achieve their desired outcomes at every stage of their journey, while maximizing revenue retention and growth opportunities. Success in this position requires advanced proficiency in healthcare IT systems, strong relationship management skills, and the ability to mobilize cross-functional teams to deliver technical solutions aligned with client objectives. The TAM will be the primary regional contact for the Product team, balancing customer business needs against product priorities to help guide roadmap investment and ensure the right areas of focus for the Oceania market. Key Responsibilities * Own strategic client relationships by serving as the pri
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