NVIDIA
HPC data center technologies
TechnicalAccountManager-HPC
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Account Manager - HPC at NVIDIA. Skills: HPC Technical Account Management, customer support, debugging, Linux, Networking, data center virtualization, communication, problem-solving. Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies. Own and resolve customer issues during installation, oper”
What You'll Achieve.
ensuring a high level of customer satisfaction is maintained and delivered; improve customers' experiences
Industry & Context.
problem-solving skills; independent analysis
What They're Looking For.
Must Have
8+ years in providing in-depth customer support and debugging for hardware and software products, Profound knowledge and experience with Linux and Networking (LFCS / RHCSA), Bachelors degree or equivalent experience, Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends, Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances, Superb communication and presentation/oral skills, organizational skills and able to prioritize / multi-task easily with limited supervision
Nice to Have
Experience with large-scale HPC or AI cluster environments, Familiarity with GPU-based computing and accelerator technologies, Background in support escalation, SRE, or production engineering, Scripting/automation skills (Python, Bash, Ansible, YAML), Exposure to AI/ML frameworks or data analytics platforms
What You'll Do.
Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI
and HPC server technologies
Own and resolve customer issues during installation
maintenance or product application
Work with the latest hardware (e. g. GPUs
high-speed interconnects) and software technologies such as ML frameworks and tools like Spark
Bring independent analysis
and problem-solving skills to improve customers' experiences
Be a technical resource
and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements
How You'll Work.
Team & Collaboration
interacting with engineering, marketing, and support teams regularly; share with internal teams (support / R&D) for support processes and improvements
Communication Scope
meticulous, proficient communicator; Exceptional interpersonal skills; Superb communication and presentation/oral skills
Process & Methodology
organizational skills, able to prioritize / multi-task easily with limited supervision, lead the overall resolution for any critical issue raised by our customers
Full Job Description
We are seeking a motivated HPC Technical Account Manager or hardware engineer with soft skills, passionate about HPC data center technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of groundbreaking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues. As a member of our TAM team, you are a meticulous, proficient communicator who is fundamentally interested in helping our customers succeed, taking ownership in resolving issues, and ensuring a high level of customer satisfaction is maintained and delivered. A significant part of the role is interacting with engineering, marketing, and support teams regularly. **What you will be doing: ** * Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies. * Own and resolve customer issues during installation, operation, maintenance or product application. * Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph. * Bring independent analysis, communication, and problem-solving skills to improve customers' experiences. * Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements. **What we need to see: ** * 8+ years in providing in-depth customer support and debugging for hardware and software products. * Profound knowledge and experience with Linux and Networking (LFCS / RHCSA) * Bachelors degree or equivalent experience * Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and t
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