Mindbody
Wellness Technology
TechnicalAccountManager-FrenchSpeaker
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Account Manager - French Speaker at Mindbody. Skills: Technical Account Management, Customer Relationship Management, Problem Solving. Provide advanced technical account management support. Develop solutions that meet customer needs and improve efficiencies”
What You'll Achieve.
Maintain or drive an increase in account recurring revenue (ARR); Support their MINDBODY designated portfolio; Meet individual metrics and department goals set by Mindbody leadership
Industry & Context.
Use problem-solving skills; Troubleshoot technical issues to determine right path to resolution; Skilled problem solver; Think consultatively with customers and work proactively to identify solutions before issues arise
French Speaker
What They're Looking For.
Must Have
French Speaker
Nice to Have
Basic SQL, Application Integration Programming (API), Partner Solutions, Cross-Regional implementation and support, Datashare implementation and support
What You'll Do.
Provide advanced technical account management support
Develop solutions that meet customer needs and improve efficiencies
Develop relationships with customers and internal resources
Educate customers on best practices
Act as a project manager for all technical things MINDBODY
Deliver services to delight customers
Provide support for advanced and complex technical needs
Maintain or drive an increase in account recurring revenue (ARR)
Support their MINDBODY designated portfolio
Build and maintain a high-level of technical knowledge around MINDBODY software platforms
Expand features and/or services
Manage a designated portfolio of multi-location accounts
Gain an understanding of a customer’s business model to identify service needs
Develop a clear account management plan
Educate customers on product features or additional services
Act as a single point of contact to coordinate resolution of basic and complex customer inquiries
Escalate issues to a higher-level of technical account support
Identify gaps in a customer’s workflow
site setup and product usage
Develop solutions that support a customer’s business objectives
Accurately track customer engagements
account progress and milestones
Act as a liaison between customers and MINDBODY partners
internal development teams or other 3rd party developers
Oversee customer projects to ensure that desired timelines and deliverables are met
Accurately track time spent on customer engagements
account progress and milestones
Meet individual metrics and department goals
Engage with customers and meet internal and external deadlines
regular client communications and responses
Consistent follow through on all issues and actions
Examine all issues for escalated accounts
Self-manage high stress situations and customer escalations
Collaborate internally to develop and share best-practices and knowledge
Advocate and communicate opportunities for development to management
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Develop relationships with internal resources; Collaborate cross-functionally with all levels of internal customers; Collaborate internally as needed to develop and share best-practices and knowledge; Act as a liaison between customers and MINDBODY partners, internal development teams or other 3rd party developers
Communication Scope
Excellent verbal and written communication skills; Ability to communicate in a clear, concise, and understandable manner; Ability to communicate technical concepts to a non-technical audience; Provide excellent, regular client communications and responses
Process & Methodology
Act as a project manager for all technical things MINDBODY, Oversee customer projects to ensure that desired timelines and deliverables are met
Full Job Description
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. The Technical account Management team provides a wide range of services to MINDBODY customers who wish to engage with a single-point-of-contact for their technical and business management needs. Customers who purchase Technical Account Management may also request their TAM to support multiple types of project engagements from onboarding new locations to mass data changes within the software. About the right team member The Technical Account Manager (TAM) provides advanced technical account management support to their assigned customer base by gaining an understanding of a customer’s business model to develop solutions that meet the customer’s needs and improves efficiencies within the software.
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