Amazon Web Services Singapore Private Limited
Operations, IT, Support Engineering, Solution Architect, Cloud Computing
TechnicalAccountManager,ES–APJCASEAN
“Technical Account Manager, ES – APJC-ASEAN at Amazon Web Services Singapore Private Limited. Skills: Cloud technology, AWS services, Customer adoption. Build solutions. Provide technical guidance”
What You'll Achieve.
Achieve greatest value from AWS; Achieve more with AWS cloud
Industry & Context.
Troubleshooting; Risk management; Problem solving
What They're Looking For.
Must Have
5+ years technical engineering experience, Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment, Bachelor's degree
Nice to Have
Experience with AWS services or other cloud offerings, Experience in internal enterprise or external customer-facing environment as a technical lead, Bachelor's degree, or experience translating customer needs into business requirements
What You'll Do.
Provide technical guidance
Advocate for the customer
Ensure AWS environments remain operationally healthy
Reduce cost and complexity
Develop trusting relationships with customers
Understand business needs
Understand technical challenges
Drive technical discussions regarding incidents
Drive technical discussions regarding trade-offs
Drive technical discussions regarding risk management
Consult with a range of partners
Collaborate with AWS Solutions Architects
Collaborate with Business Developers
Collaborate with Professional Services Consultants
Collaborate with Sales Account Managers
Find opportunities for customers to gain additional value
Provide detailed reviews of service disruptions
Provide detailed reviews of metrics
Provide detailed prelaunch planning
consultative expertise
Solve a variety of problems
Migrate workloads to the cloud
Uplift customer capabilities
Run brown bag sessions
Craft strategies to drive customer adoption
Craft strategies to drive customer use of AWS
Provide advice on architecture
Provide advice on support strategy
Provide advice on project planning
Provide advice on launch planning
Provide advice on ongoing operational issues
How You'll Work.
Team & Collaboration
AWS Solutions Architects; Business Developers; Professional Services Consultants; Sales Account Managers
Communication Scope
Technical discussions; Customer needs; Business needs
Process & Methodology
Project planning, Launch planning
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