Salt Security
API Security
TechnicalAccountManager-EMEA
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“Technical Account Manager - EMEA at Salt Security. Skills: Technical Account Management, Customer Success, API Security, Network Security, SaaS. Serve as a dedicated Technical Advisor and trusted technical partner, focusing on proactive execution, deep knowledge of the customer environment, priorities, and success criteria to guide ongoing platform optimization.. Jointly define outcome-driven operational plans aligned to security and business objectives, including clear, measurable outcomes, wit”
What You'll Achieve.
proactive execution; deep knowledge of the customer environment, priorities, and success criteria to guide ongoing platform optimization; outcome-driven operational plans aligned to security and business objectives, including clear, measurable outcomes, with ongoing validation to ensure those outcomes are delivered and producing real value; advance time-to-value and then to progress them through the Customer Journey toward each level of product maturity; continuously optimize to expand coverage, effectiveness, and business impact; turning new features into practical, usable outcomes—not shelfware; keep your deployment running at peak effectiveness; establish a baseline security framework around security requirements that protect APIs throughout their lifecycle; mature your customers’ use cases; continue to accomplish progressively high value from Salt; Demonstrate and amplify the Salt value to the senior customer stakeholders; keeping their priority goals and definitions of success front and center
Industry & Context.
What They're Looking For.
Must Have
3+ years of experience in solution delivery, customer management/consulting, or technical account management, preferably in SaaS environments, Previous experience in project management and managing enterprise-level customer relationships, including the senior level stakeholders, Technical background or experience in network security, API ecosystem, AppSec, WAF, RASP, or similar security products, Understand HTTP protocol details, Postman, etc., A proven track record working within a team that improves retention, upsell, and customer satisfaction, Excellent written and verbal communication skills, Exceptional time management, multi-tasking, and prioritization skills
Nice to Have
preference for computer science, cybersecurity, project management, or related degrees
What You'll Do.
Serve as a dedicated Technical Advisor and trusted technical partner
focusing on proactive execution
deep knowledge of the customer environment
and success criteria to guide ongoing platform optimization.
Jointly define outcome-driven operational plans aligned to security and business objectives
with ongoing validation to ensure those outcomes are delivered and producing real value.
Develop mutual action plans with customers to advance time-to-value and then to progress them through the Customer Journey toward each level of product maturity.
Identify and prioritize high-impact platform use cases
provide hands-on guidance to move them into production
and continuously optimize to expand coverage
Proactively brief customers on new platform capabilities
guide the adoption of MCP and AI-driven features
and deliver enablement sessions tailored to technical maturity.
Deliver best-practice recommendations based on customer architecture and usage
alignment with the product roadmap
and early identification of risks
or optimization opportunities to keep your deployment running at peak effectiveness.
Articulate and train customers in Salt’s industry-leading best practices.
Contribute to customer success knowledge gathering and methodologies.
Standardized success reporting provides clear visibility into operationalized use cases
and progress across MCP and AI capabilities.
Development of reporting requirements and board of director content.
Partner with Sales and SEs to deliver Quarterly Business Reviews (QBRs) to customers.
Provide a roadmap to guide customer compliance and application security teams to develop their own API Security Standards program
establishing a baseline security framework around security requirements that protect APIs throughout their lifecycle.
Leverage your deep technical and product knowledge with the understanding of customer needs to educate your customers on API security and mature your customers’ use cases.
Own a high-value book of business.
Support your customers in getting deployed and guide your customers post technical implementation to ensure they continue to accomplish progressively high value from Salt.
Be your customers’ trusted partner in securing their APIs.
Manage customer relationships from customer users/operators to executive stakeholders.
Demonstrate and amplify the Salt value to the senior customer stakeholders.
Skillfully explain network security
or similar security products and concepts to customers of all backgrounds and experiences.
Balance the details with the big picture - leverage your project management skills to maintain accurate details
and next steps with customers using internal tools
while keeping their priority goals and definitions of success front and center.
outside-in perspective to your engagement with customers.
Become a trusted advisor for the customers
ensuring you proactively articulate and advocate for their collective voice and needs internally.
Provide feedback and work with Product and R&D on issue tracking via Jira and feature escalations and prioritization.
As in any high-growth startup
contribute to growing and build the team and company.
Advance our systems and processes.
Build faster and easier ways of completing projects.
Work together with us to advance our collective success.
How You'll Work.
Team & Collaboration
Partner with Sales and SEs to deliver Quarterly Business Reviews (QBRs) to customers.; Provide feedback and work with Product and R&D on issue tracking via Jira and feature escalations and prioritization.; Contribute to growing and build the team and company.; Work together with us to advance our collective success.
Communication Scope
Excellent written and verbal communication skills; Skillfully explain network security, the API ecosystem, AppSec, WAFs, RASPs, or similar security products and concepts to customers of all backgrounds and experiences.
Process & Methodology
Previous experience in project management and managing enterprise-level customer relationships, Balance the details with the big picture - leverage your project management skills to maintain accurate details, notes, and next steps with customers using internal tools, while keeping their priority goals and definitions of success front and center.
Full Job Description
Salt Security is the original API Security vendor pioneering the market as the first vendor in 2018. Since then we have exhibited hyper-growth in a number of customers, threats stopped, and revenue. We saw API security as the security battleground of the future years ago as APIs started to form the foundation of the application innovation needed to drive business success today. Across banks, retail and transportation, IoT, autonomous vehicles, and smart cities, every modern app depends on APIs. Attackers realize APIs are the conduits to all sorts of valuable data and services – within the year, APIs are predicted to be the number one application threat vector. Without secure APIs, businesses cannot rapidly innovate. Salt Security has delivered the only patented solution to discover all APIs and their exposed data, stop API attackers, and provide remediation details for dev teams to write more secure APIs. At Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including quickly seeing the results of your work, making an outsized impact on our company, and solving diverse challenges. Want to make a big difference? We encourage you to apply! Technical Account Manager - EMEA If you’re passionate about empowering customers and helping them excel in securing their environments, this role offers an exciting opportunity to be at the frontlines of customer satisfaction and success. Responsibilities Serve as a dedicated Technical Advisor and trusted technical partner, focusing on proactive execution, deep knowledge of the customer environment, priorities, and success criteria to guide ongoing platform optimization. Jointly define outcome-driven operational plans aligned to security and business objectives, including clear, measurable outcomes, with ongoing validation to ensure those outcomes are delivered and producing real value. Develop mutual action plans with cu
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