Perk
SaaS
TechnicalAccountManager-DACH
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager - DACH at Perk. Skills: Customer Success, Technical Account Management, SaaS Platform. Establish customer relationships. Maintain customer relationships”
Industry & Context.
Problem-solving; Critical thinking
What They're Looking For.
Must Have
3–5+ years technical account management, 3–5+ years solutions engineering, 3–5+ years implementation role, B2B SaaS company experience, Manage customer relationships, Deliver technical solutions, Technical aptitude, Grasp complex technical concepts, Commercial awareness, Problem-solving skills, Think critically under pressure, Project management skills, Fluent in German, Fluent in English
Nice to Have
Bachelor's degree technical field, REST APIs familiarity, Webhooks familiarity, SCIM provisioning familiarity, Explain APIs to customers, Spend management background, AP automation background, ERP systems background, Finance operations background, Scale-up environment experience, Post-acquisition environment experience, Additional European language
What You'll Do.
Establish customer relationships
Maintain customer relationships
Act as primary contact
Understand customer needs
Understand customer objectives
Provide expert guidance
Assist with configuration improvements
Develop platform understanding
Maintain platform understanding
Guide customers through setup
Guide customers through configuration
Guide customers through optimisation
Scope program changes
Coordinate with Professional Services
Coordinate with implementation partners
Retain technical oversight
Act as escalation point
Address customer concerns
Provide technical context
Feed customer feedback
Stay updated on trends
Offer proactive recommendations
How You'll Work.
Team & Collaboration
Work as one team; Cross-functional teams
Communication Scope
Executive communication
Process & Methodology
Project management
Full Job Description
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem http://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com http://www.perk.com to learn more. ABOUT THE ROLE As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high-value enterprise customers. The TAM is responsible for understanding the unique needs and objectives of each customer, providing expert guidance on program setup and maintenance and assisting with configuration improvements. This role requires deep technical acumen, exceptional executive communication skills and a commitment to delivering outstanding customer service. WHAT YOU’LL DO - Establish and maintain strong, lon
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