QGenda
Healthcare
TechnicalAccountManager,Credentialing
“Technical Account Manager, Credentialing at QGenda. Skills: Customer Success, Technical support, Credentialing. Provide technical support. Respond to escalated support tickets”
What You'll Achieve.
Maximize value of QGenda; Achieve CSAT goals; Achieve Response Time goals; Achieve Resolution Time goals; Achieve Productivity goals; Achieve Adoption goals; Achieve Revenue Retention goals
Industry & Context.
Identify root causes; Find effective solutions; Identify and solve problems; Build sustainable solutions
Up to 20% travel
What They're Looking For.
Must Have
1 to 2 years of experience with provider credentialing, 1 to 2 years of experience with customer support, 1 to 2 years of experience with customer relationship management, SaaS/Software technical configuration and service experience, Healthcare market and IT ecosystem experience, Technical communication skills, both written and verbal
Nice to Have
Bachelor's Degree is desirable, Credentialing, Engineering, or other technical degree preferred, CCSM Level 1 and Level 2 certifications
What You'll Do.
Provide technical support
Respond to escalated support tickets
Participate in ongoing planning
Implement automated workflows
Optimize automated workflows
Assist in onboarding customers
Provide organized training
Build deep technical expertise
Maintain deep technical expertise
Serve as subject matter expert
Deliver training on new features
Demonstrate expertise on technical topics
Collaborate to prepare for business reviews
Manage key business metrics
Achieve key business metrics
Collaborate to assist with technical issues
Provide effective feedback
Adhere to best practices
Offer input to establish best practices
Offer input to update best practices
Lead client onsite activities
Adhere to company policies
Adhere to QGenda workflows
Adhere to case entry requirements
Interact across organizations
Ensure outstanding service is delivered
How You'll Work.
Team & Collaboration
Customer Success team; Sales; Product Engineering; Implementation; Customer Support; QGenda Support; Product Liaison
Communication Scope
Technical communication; Written communication; Verbal communication
Applying for this Technical Account Manager, Credentialing role?
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