TechnicalAccountManager,Contractor

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion. What You’ll Do Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction. Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth. Complete Technical Product Assessments Facilitate, coordinate, oversee product upgrades Periodically complete health checks across products Create & maintain customer Environment Profiles Driving ticket resolution by working closely with the support teams. Collaborate with cross-functional teams to understand customer issues and drive resolution Collaborate with Professional Services and Project Manager during implementation Maintaining overall account health for each account. Periodically perform basic health checks across products. What You’ll Bring 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support Excellent customer service skills, with strong dedication to customer care. Self-starter, adaptable and eager to learn new technologies Great time manager and proficient multi-tasker. Bachelor’s degree in a related technical field. Flexible, a team