Abacus Insights
Healthcare
TechnicalAccountManager(ClientDataTestingFocus)
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“Technical Account Manager (Client Data Testing Focus) at Abacus Insights. Skills: Client data testing, Technical account management, SQL, UAT strategy. Own day-to-day technical health of assigned client environments. Lead investigation and resolution of complex technical issues”
What You'll Achieve.
Ensuring the client's production environment operates at optimal levels; Resolving technical issues in a timely manner; Driving customer satisfaction; Achieve business outcomes
Industry & Context.
Client-facing problem solving; Root cause analysis
Off hours/weekend work may be required during testing cycles or critical production events, Willingness to travel approximately 5–10% to client locations
What They're Looking For.
Must Have
Experience supporting complex healthcare, SaaS, or data-driven platforms, Background in technical support, escalation management, and client-facing problem solving, Experience leading or coordinating UAT or QA efforts, Proficiency in SQL for data validation and root cause analysis in cloud environments, Clear, concise communication with technical and non-technical stakeholders, Ability to manage multiple priorities in fast-paced client environments, Bachelor’s degree in a relevant field or equivalent experience, Scrum Master certification or equivalent experience working in agile/scrum delivery environments, Experience leading a QA effort for cloud software, or similar experience
Nice to Have
Experience with healthcare interoperability standards (FHIR, bulk data export, Patient Access API), Familiarity with Snowflake, Databricks, or similar cloud data platforms, Experience with test management or agile delivery tools (e.g., Jira, Azure DevOps), Experience working with healthcare payer or Medicaid data sets
What You'll Do.
Own day-to-day technical health of assigned client environments
Lead investigation and resolution of complex technical issues
Own Root Cause Analyses (RCAs)
Define and lead client UAT strategy
Coordinate testing activities across teams
Drive defect triage and resolution
Support interoperability and regulatory testing
How You'll Work.
Team & Collaboration
Serve as primary technical liaison between product implementation and production support; Coordinate testing activities across DataOps, QA, Engineering, and client teams; Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams
Communication Scope
Clear, concise communication with technical and non-technical stakeholders; Excellent communication skills
Process & Methodology
Agile/scrum delivery environments, Scrum Master certification
Full Job Description
About Us Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence. We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way. Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision. Ready to make an impact? Join us and let’s build the future together. About the Role: We are seeking an experienced Technical Account Manager with a strong focus on client data testing to support our growing client base. This role is an individual contributor reporting to the Senior Manager, Client Technical Support. The successful candidate serves as the primary technical liaison between the product implementation team and production support — while also leading client data testing efforts including UAT strategy, execution, and sign-off. The Technical Account Manager is responsible for ensuring the client's production environment operates at optimal levels, resolving technical issues in a timely manner, driving customer satisfaction, and continuously partnering with the Senior Manager, Client Technical
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