WEKA
Technology
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager at WEKA. Skills: Customer Success, Technical Account Management, Enterprise Solutions. Provide proactive technical guidance. Ensure customers achieve best value”
What You'll Achieve.
Achieve greatest value from WEKA solution; Maximize product optimization; Maximize uptime; Enhance customer retention; Enhance reference ability
Industry & Context.
Problem solving
24x7 availability, After-hours on-call support, Travel required
What They're Looking For.
Must Have
10+ Years experience as TAM, Experience working with customers, Excellent written and verbal communication skills, Ability to work within a Global cross-functional team environment, In-depth technical knowledge in three or more areas, Ability to follow standard engineering principles, Creative approach to problem solving, Ability to travel to domestic and global sites, 24x7 availability for after-hours on-call support
What You'll Do.
Provide proactive technical guidance
Ensure customers achieve best value
Establish customer cadence
Conduct proactive engagement
Plan upgrades and releases
Identify and address technical issues
Address non-technical issues
Coordinate technical activities
Troubleshoot escalated customer issues
Solve escalated customer issues
Coordinate with engineering teams
Coordinate with 3rd party vendors
Monitor customer open cases
Monitor customer systems
Identify potential problems
Ensure optimal performance
Track user configurations
Maintain user environments
Ensure Best Practices adherence
Maximize product optimization
Notify customers of new features
Analyze product alerts
Educate customer on support tools
Help customers understand products
Manage special projects
Build working relationship with technical staff
Build working relationship with Sr. Leadership
Build collaborative relationships with internal teams
Build holistic customer view
Identify areas for value maximization
Increase product footprint
Enhance customer retention
Enhance reference ability
How You'll Work.
Team & Collaboration
Global cross-functional team; Internal WEKA teams; Sales teams; Sales Engineering; Technical Services; Professional Services; Engineering teams
Communication Scope
Written communication; Verbal communication; Technical communication; Non-technical communication
Full Job Description
WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy. WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey. What you'll be doing: As a Technical Account Manager (TAM), you will utilize your strong technical competencies and customer management skills to provide a high level of personalized, proactive, and reactive enterprise-class solutions and services to our customers. Our TAM team is responsible for managing and maintaining relationships with our customers, ensuring their technical needs are met, and helping them to fully leverage WEKA’s products and solutions. The Technical Account Manager (TAM) role is critical to WEKA’s Premium Services offerings in furthering the WEKA customer relationship and ensuring that our customers achieve the greatest value from their WEKA solution. Working closely and collaboratively within our customers’ organizations, the TAM will understand the customer's business requirements, mission, objectives, technical needs, systems and solutions, environment, and service history. This indiv
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