Weekday AI
TechnicalAccountManager
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optimal for Senior candidates.
“Technical Account Manager at Weekday AI. Skills: enterprise account management, customer success, operational excellence, account growth, client relationship management, operational oversight, commercial ownership. Own and manage the overall performance, health, and success of assigned enterprise accounts. Build long-term relationships with customer leadership and operational teams through regular engagement”
What You'll Achieve.
customer success; operational excellence; long-term account growth; overall account performance and satisfaction; driving business value; sustainable account expansion; adherence to SLAs, KPIs, safety standards, and customer expectations; account growth; customer satisfaction
Industry & Context.
problem-solving and escalation management skills
What They're Looking For.
Must Have
10–16 years of experience in account management within industrial automation, specialty chemicals, process industries, or related sectors, understanding of operational workflows, process optimization, and customer program management, Proven experience managing large enterprise accounts with both operational and commercial responsibilities, Ability to analyze operational data and convert insights into improvement strategies, stakeholder management and relationship-building capabilities, Excellent problem-solving and escalation management skills, communication and presentation abilities for both technical and business discussions, Leadership mindset with the ability to drive accountability and customer satisfaction
Nice to Have
Background in chemicals, pulp & paper, manufacturing, or industrial environments is highly valuable
What You'll Do.
Own and manage the overall performance
and success of assigned enterprise accounts
Build long-term relationships with customer leadership and operational teams through regular engagement
Act as the primary point of contact for escalations
and operational coordination
Ensure adherence to SLAs
and customer expectations
Monitor operational metrics including process performance
and product quality indicators
Analyze system and machine performance
Lead operational reviews
and continuous improvement initiatives at customer sites
Identify opportunities for account growth through upselling
and service expansion
Support contract renewals
and strategic commercial alignment with customers
Prepare and present performance reports
and strategic recommendations to internal leadership and customer stakeholders
Drive data-backed decision-making through structured reporting and actionable improvement plans
How You'll Work.
Team & Collaboration
work closely with leadership teams and customer stakeholders; Prepare and present performance reports, operational insights, and strategic recommendations to internal leadership and customer stakeholders
Communication Scope
communication and presentation abilities for both technical and business discussions
Process & Methodology
customer program management
Full Job Description
**This role is for one of the Weekday's clients** **Salary range: Rs 1300000 - Rs 2000000 (ie INR 13-20 LPA)** Min Experience: 11 years Location: Uttarakhand JobType: full-time We are looking for an experienced Senior Account Manager to lead and manage strategic enterprise customer relationships within industrial and process-driven environments. This role is responsible for ensuring customer success, operational excellence, and long-term account growth while serving as the primary owner of overall account performance and satisfaction. The position combines client relationship management, operational oversight, and commercial ownership, making it ideal for someone who can effectively manage complex customer programs while driving business value and continuous improvement initiatives. You will work closely with leadership teams and customer stakeholders to ensure strong service delivery, efficient operations, and sustainable account expansion. This opportunity is well-suited for professionals with experience in industrial automation, specialty chemicals, pulp & paper, or process industries who enjoy balancing customer engagement with operational and strategic responsibilities. **Requirements** **Key Responsibilities** * Own and manage the overall performance, health, and success of assigned enterprise accounts * Build strong long-term relationships with customer leadership and operational teams through regular engagement * Act as the primary point of contact for escalations, issue resolution, and operational coordination * Ensure adherence to SLAs, KPIs, safety standards, and customer expectations * Monitor operational metrics including process performance, automation outcomes, machine efficiency, and product quality indicators * Analyze system and machine performance, including uptime, reliability, dosing accuracy, alarms, and deviations * Lead operational reviews, root-cause analysis, and continuous improvement initiatives at customer sites * Identify opportunities
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