vCluster Labs
Technology
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Account Manager at vCluster Labs. Skills: Technical Account Management, Customer Success, Kubernetes, Cloud-native technologies, Customer Relationship Management. Lead end-to-end customer onboardings, from the sales handoff through to project close.. Coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews.”
Industry & Context.
Assist the customer with their technical challenges.
What They're Looking For.
Must Have
Proven Post-Sales Experience in a technical post-sales role (customer success, technical account management, or professional services) with a track record of driving adoption and measurable business outcomes across a portfolio of technical customers., Hands-on familiarity with Kubernetes and cloud-native technologies., Ability to engage with platform engineers on architecture questions, discuss RBAC and Tenant Isolation patterns, and hold ground in a conversation about cloud infrastructure., Ability to run an executive business review with a Head of Technology and troubleshoot an onboarding question with a platform engineer., Operate with a clear framework — success plans, adoption milestones, renewal timelines., Identify risk before the customer tells you about it., Understand what drives renewal and expansion in a SaaS or platform business., Surface growth opportunities that solve real customer problems.
Nice to Have
Kubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructure., Experience with AI/ML infrastructure, GPU compute environments, or customers building internal developer platforms at scale., Background working with regulated industries — financial services, healthcare, or public sector., Contributions to the Kubernetes or open-source ecosystem., Experience at a Series B-D startup where you've operated with autonomy and helped build a repeatable post-sales motion from the ground up.
What You'll Do.
Lead end-to-end customer onboardings
from the sales handoff through to project close.
Coordinate architecture workshops
platform installation
integration configuration
and operational readiness reviews.
Build and maintain customer success plans that document business objectives
Translate platform adoption into business outcomes.
Own the customer relationship cadence — regular check-ins
Quarterly Business Reviews
and Executive Business Reviews.
Hold credible technical conversations with platform engineers
Independently assist the customer with their technical challenges and design optimal deployment architectures.
Own the renewal motion for your accounts — starting 90+ days out.
Recognise expansion triggers — new use cases
additional Tenant Clusters
tier upgrades — and work with the Account Executive and Solutions Engineer to convert them into growth.
Serve as the internal voice of your customers.
Represent their feature requests
and provide actionable feedback to Product and Engineering.
How You'll Work.
Team & Collaboration
Build deep relationships with Platform Engineering leaders, DevOps teams, and executive buyers.; Work with the Account Executive and Solutions Engineer to convert expansion triggers into growth.; Provide actionable feedback to Product and Engineering.
Communication Scope
Talk credibly with platform engineering leaders, DevOps teams, and executive buyers.; Adapt communication without losing depth or credibility.
Process & Methodology
Onboarding Ownership, Success Planning
Full Job Description
As a Technical Account Manager at vCluster, you aren't just managing accounts, you are the primary architect of customer outcomes after the deal closes. Sitting at the intersection of technical depth and customer strategy, you ensure our customers, from hyper-growth AI Clouds to Global Fortune 500 enterprises, realize the full value of their investment and keep expanding it. You are not a reactive support resource. You are a proactive partner who drives adoption, identifies expansion opportunities, and spots churn before it becomes visible. You build deep relationships with Platform Engineering leaders, DevOps teams, and executive buyers alike — and you can talk credibly with all of them. Your Role and Impact: - Onboarding Ownership: Lead end-to-end customer onboardings, from the sales handoff through to project close. You coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews. You set the tone for how customers experience vCluster from day one. - Success Planning: Build and maintain customer success plans that document business objectives, KPIs, adoption milestones, and a forward plan. You treat the success plan as a living document that drives every customer conversation, not a one-time deliverable that sits in a folder. - Value Articulation: Translate platform adoption into business outcomes. You connect Tenant Cluster growth, provisioning time savings, and developer self-service enablement to the metrics your customers care about — cost efficiency, engineering velocity, risk reduction, and platform ROI. When it's time to renew or expand, the business case is already built. - Proactive Engagement: Own the customer relationship cadence — regular check-ins, Quarterly Business Reviews, and Executive Business Reviews. You do not wait for the customer and you run executive reviews that reinforce strategic partnership, not just feature updates. - Technical Credibility: Hold credible technical
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