vCluster Labs
AI
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Account Manager at vCluster Labs. Skills: Technical Account Management, Customer Success, Kubernetes, Cloud-native technologies, Customer Relationship Management, Value Articulation, Proactive Engagement, Technical Credibility. Lead end-to-end customer onboardings. Build and maintain customer success plans”
Industry & Context.
identify expansion opportunities; spots churn before it becomes visible; assist the customer with their technical challenges; identify risk before the customer tells you about it
What They're Looking For.
Must Have
Proven Post-Sales Experience, Technical Credibility, Stakeholder Range, Structured and Proactive, Commercial Awareness
Nice to Have
Kubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructure, Experience with AI/ML infrastructure, GPU compute environments, or customers building internal developer platforms at scale, Background working with regulated industries — financial services, healthcare, or public sector -- where compliance and governance add complexity to technical decisions, Contributions to the Kubernetes or open-source ecosystem, Experience at a Series B-D startup where you've operated with autonomy and helped build a repeatable post-sales motion from the ground up
What You'll Do.
Lead end-to-end customer onboardings
Build and maintain customer success plans
Translate platform adoption into business outcomes
Own the customer relationship cadence
Hold credible technical conversations
Own the renewal motion for your accounts
Recognise expansion triggers
Serve as the internal voice of your customers
How You'll Work.
Team & Collaboration
build deep relationships with Platform Engineering leaders, DevOps teams, and executive buyers; work with the Account Executive and Solutions Engineer to convert them into growth; represent their feature requests, escalate blockers, and provide actionable feedback to Product and Engineering
Communication Scope
talk credibly with all of them; adapt your communication without losing depth or credibility in either direction
Process & Methodology
Onboarding Ownership, Success Planning, Structured and Proactive
Full Job Description
As a Technical Account Manager at vCluster, you aren't just managing accounts, you are the primary architect of customer outcomes after the deal closes. Sitting at the intersection of technical depth and customer strategy, you ensure our customers, from hyper-growth AI Clouds to Global Fortune 500 enterprises, realize the full value of their investment and keep expanding it. You are not a reactive support resource. You are a proactive partner who drives adoption, identifies expansion opportunities, and spots churn before it becomes visible. You build deep relationships with Platform Engineering leaders, DevOps teams, and executive buyers alike — and you can talk credibly with all of them. Your Role and Impact: - Onboarding Ownership: Lead end-to-end customer onboardings, from the sales handoff through to project close. You coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews. You set the tone for how customers experience vCluster from day one. - Success Planning: Build and maintain customer success plans that document business objectives, KPIs, adoption milestones, and a forward plan. You treat the success plan as a living document that drives every customer conversation, not a one-time deliverable that sits in a folder. - Value Articulation: Translate platform adoption into business outcomes. You connect Tenant Cluster growth, provisioning time savings, and developer self-service enablement to the metrics your customers care about — cost efficiency, engineering velocity, risk reduction, and platform ROI. When it's time to renew or expand, the business case is already built. - Proactive Engagement: Own the customer relationship cadence — regular check-ins, Quarterly Business Reviews, and Executive Business Reviews. You do not wait for the customer and you run executive reviews that reinforce strategic partnership, not just feature updates. - Technical Credibility: Hold credible technical
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