Trulioo
Technology
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager at Trulioo. Skills: Customer relationships, Customer retention, Customer satisfaction, Value realization. Serve as technical point of contact. Monitor customer technical health”
What You'll Achieve.
Ensure customers achieve value; Drive operational success; Drive technical adoption; Drive platform optimization
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
Customer-facing technical professional, SaaS environment experience
Nice to Have
Experience in digital identity verification
What You'll Do.
Serve as technical point of contact
Monitor customer technical health
Identify risks and optimization opportunities
Provide technical guidance
Support customer troubleshooting
Coordinate technical escalations
Partner with Customer Success Managers
Support account health
Support customer retention
Support technical success initiatives
Collaborate with Implementation team
Support customer enablement sessions
Support operational reviews
Support technical discussions
Assist with technical validation
Contribute to knowledge base
How You'll Work.
Team & Collaboration
Customer Success Managers; Cross-functional teams; Product teams; Engineering teams; DevOps teams; Support teams; Operations teams; Implementation team; Solutions Consultants
Communication Scope
Customer meetings; QBRs
Full Job Description
Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. What We Offer - Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. - Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support y
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