Tencent Cloud
Cloud & Smart Industries
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Account Manager at Tencent Cloud. Skills: post-sales technical ownership, customer lifecycle management, platform optimization, technical account management. Act as the primary post-sales technical point of contact for assigned enterprise accounts, ensuring operational stability and ongoing technical alignment. Partner with customers to understand evolving business and technical requirements, providing architecture advisory, optimization recommendations, and best practice guidance”
What You'll Achieve.
ensure stable operations; continuous improvement; maximum value realization from Tencent Cloud solutions; strengthen customer satisfaction; retention; expansion opportunities
Industry & Context.
manage complex production environments; drive timely resolution of production issues
What They're Looking For.
Must Have
Minimum 5 years of experience in public cloud architecture, technical account management, cloud operations, or post-sales technical roles, expertise in cloud infrastructure technologies including virtualization such as KVM, Xen, or LxC, along with compute, storage, networking, and security fundamentals, Hands-on experience in cloud deployment, migration, system integration, and troubleshooting production-level environments, Experience supporting enterprise or government customers with structured documentation and compliance requirements, Fluent in English, in both written and spoken forms, with technical documentation and stakeholder communication skills
Nice to Have
Proficient in Chinese Mandarin would be highly advantageous
What You'll Do.
Act as the primary post-sales technical point of contact for assigned enterprise accounts
ensuring operational stability and ongoing technical alignment
Partner with customers to understand evolving business and technical requirements
providing architecture advisory
optimization recommendations
and best practice guidance
Monitor service health
manage technical escalations
coordinate with internal engineering and product teams
and drive timely resolution of production issues
Conduct regular service reviews including performance analysis
and risk mitigation to ensure continuous improvement
Support enterprise and government customers during compliance reviews
and renewal processes by preparing required documentation and technical justifications
How You'll Work.
Team & Collaboration
Coordinate cross-functional teams; Coordinate with internal engineering and product teams
Communication Scope
technical documentation; stakeholder communication skills
Full Job Description
# **_Business Unit_** Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses. # **_What the Role Entails_** Tencent Cloud is seeking an experienced Technical Account Manager to support enterprise customers in Malaysia and across the Southeast Asia region. This role focuses on post-sales technical ownership, customer lifecycle management, and long-term platform optimization. As a trusted technical advisor, you will work closely with customers to ensure stable operations, continuous improvement, and maximum value realization from Tencent Cloud solutions. You will coordinate cross-functional teams, manage technical escalations, and provide structured advisory support to strengthen customer satisfaction, retention, and expansion opportunities. The role requires strong cloud expertise, proactive stakeholder engagement, and the ability to manage complex production environments across the full customer lifecycle. **Responsibilities:** * Act as the primary post-sales technical point of contact for assigned enterprise accounts, ensuring operational stability and ongoing technical alignment * Partner with customers to understand evolving business and technical requirements, providing architecture advisory, optimization recommendations, and best practice guidance * Monitor service health, manage technical escalations, coordinate with internal engineering and product teams, and drive timely resolution of production issues * Conduct regular service reviews including performance analysis, cost optimizatio
Applying for this Technical Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Tencent Cloud?
Real rants from real employees. Read before you apply.