Talon. One
Technology
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Account Manager at Talon. One. Skills: API integration, Customer success, Technical account management. Take ownership of integration process. Troubleshoot repeat technical issues”
What You'll Achieve.
Boost retention; Boost growth; Boost satisfaction
Industry & Context.
Problem-solving; Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
2+ years of experience, handling API integrations, SaaS based products experience, problem-solving in troubleshooting environment, Excellent written communication skills, Excellent customer focus, Analytical understanding, Exceptional communication skills in English
Nice to Have
Technical Account Manager experience, Integrations Consultant experience, Tactical empathy
What You'll Do.
Take ownership of integration process
Troubleshoot repeat technical issues
Drive issue escalation
Manage book of assigned customers
Focus on customers API usage
Ensure retention and growth
Ensure overall customer satisfaction
Work towards providing great client service
Find new technology partners
Find integration possibilities
Manage customer expectations
Lead customers to satisfaction
Design Customer Onboarding processes
Work with Support on escalated tickets
How You'll Work.
Team & Collaboration
Engineering teams; Customer Success teams
Communication Scope
Explain complex topics; Written communication; Spoken communication
Full Job Description
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers. ABOUT THE ROLE: Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams. You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers. ABOUT THE TEAM: Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing clients' requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company. Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in
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