TechnicalAccountManager

_We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 39 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle._ Sutherland is seeking a Technical Account Manager to play a key role in driving customer success, service excellence, and technical relationship management across enterprise customer environments. This role requires a strong combination of technical expertise, customer-facing experience, operational excellence, and stakeholder management skills. The ideal candidate will serve as a trusted advisor to customers while partnering closely with Engineering, Support, Product, and cross-functional teams to ensure successful service delivery and customer outcomes. The Technical Account Manager performs a wide range of duties including some or all the following: * Serve as the primary technical point of contact and trusted advisor for designated customer accounts, ensuring alignment between customer priorities and business objectives. * Build strong relationships with customer stakeholders and technical teams while maintaining effective communication across multiple organizational levels. * Monitor support activities, service trends, operational metrics, and customer health indicators to proactively identify risks and drive continuous improvement. * Act as the primary escalation point for designated accounts, coordinating res