Rithum
SaaS
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager at Rithum. Skills: Technical account management, Platform optimization, Client relationships. Serve as weekly touchpoint. Manage day-to-day activities”
What You'll Achieve.
Maximize revenue conversion; Achieve value realization
Industry & Context.
Problem-solving; Root cause analysis
Up to 10% travel
What They're Looking For.
Must Have
2+ years technical account management, 2+ years implementation, 2+ years solutions engineering, 2+ years e-commerce B2B SaaS, 2+ years marketplace role, Proven enterprise client support, Proficiency using Excel, Foundational channel requirements understanding, Foundational data mapping understanding, Foundational feed architecture understanding, Manage technical projects, Communicate with stakeholders, Proficiency with Microsoft Copilot, Comfort leveraging AI tools, Proficiency in Salesforce, Proficiency in JIRA, Excellent problem-solving skills, Focus on root cause analysis, Verbal communication skills, Written communication skills
Nice to Have
Bachelor's degree, 3+ years technical account management, 3+ years solution engineering, 3+ years implementation roles, ECommerce platform experience, Product data platform experience, Work in cross-functional teams, Navigate complex stakeholder environments, Familiarity with SaaS deployment, Familiarity with scalable system design, Experience with enterprise clients, Experience with strategic clients, ECommerce technology experience, Retail technology experience
What You'll Do.
Serve as weekly touchpoint
Manage day-to-day activities
Ensure timely execution
Develop channel implementation strategies
Oversee channel implementation strategies
Drive tactical execution strategies
Conduct technical reviews
Identify areas for optimization
Offer forward-looking recommendations
Act as trusted technical advisor
Help clients overcome obstacles
Achieve value realization
Own resolution of technical issues
Bridge communication between teams
Support technical roadmap planning
Support feature adoption
Support product feedback loops
Maintain deep knowledge of platform
How You'll Work.
Team & Collaboration
Internal collaboration; Client technical teams; Rithum internal teams; Product teams; Engineering teams; Client Success Engineering
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project management, Roadmap planning
Full Job Description
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Technical Account Manager (TAM), you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders. Responsibilities Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. Conduct technical reviews, identifying areas for optimization and offering forward-looking reco
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