PVcase
Technology
TechnicalAccountManager
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Account Manager at PVcase. Skills: technical advisor, customer account management, software implementation, relationship building, technical project management. Own the technical relationship with LATAM customers, guiding them through onboarding, implementation, and adoption. Act as a trusted technical advisor, manage customer accounts, coordinate issue resolution, and drive adoption targets. Collaborate with internal teams and provide customer feedback to product and engineering.”
What You'll Achieve.
Drive healthy Adoption, Net Retention, and Churn targets. Ensure ongoing value in PVcase’s products.
Industry & Context.
issue management; problem resolution; customer challenges
Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position.
What They're Looking For.
Must Have
Fluency in English and Spanish. Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product. Demonstrated ability to manage and build relationships with customers, providing technical guidance and support. Experience in managing complex technical projects and delivering successful outcomes.
Nice to Have
3+ years design experience in the Utility-scale solar sector. Experience in managing customer accounts, handling escalations, and resolving issues. problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
What You'll Do.
Own the technical relationship with LATAM customers, guiding them through onboarding, implementation, and adoption.
Act as a trusted technical advisor, manage customer accounts, coordinate issue resolution, and drive adoption targets.
Collaborate with internal teams and provide customer feedback to product and engineering.
How You'll Work.
Team & Collaboration
Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey. Provide customer feedback to PVcase Product Management and Engineering teams.
Communication Scope
Executive Business Reviews; presentation skills
Process & Methodology
project management
Full Job Description
As a Technical Account Manager at PVcase, you will be responsible for owning the technical relationship with our LATAM customers as they move throughout their PVcase journey, beginning with Onboarding and Implementation. This role reports to the VP of Global Customer Success and is open to candidates based in LATAM. * Utilize product domain expertise to serve as a trusted technical advisor and resource for customers. * Manage a book of customers, acting as the primary point of contact for technical-related questions and coordination of issue management and problem resolution. * Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer. * Guide customers through implementation, onboarding, and adoption. * Drive healthy Adoption, Net Retention, and Churn targets * Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. * Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities. * Advocate for customers and develop strong relationships to ensure adoption of PVcase products * Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products * Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey. * Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests. ## Requirements * Fluency in English and Spanish. * Advanced knowledge of AutoCAD, solar design software and/or GIS development platforms. * 3+ years design experience in the Utility-scale solar sector preferred. * Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the produc
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