Payscale
Customer & Services
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager at Payscale. Skills: technical advisor, advocate for our customers, customer satisfaction, retention, growth, compensation knowledge, customer-centric mindset, communication skills. serve as a trusted technical advisor and advocate for our customers. ensure they derive maximum value from our solutions”
What You'll Achieve.
ensure they derive maximum value from our solutions; drive customer satisfaction, retention, and growth; ensure customer is seeing value and ROI from Paycale products; drive customer value and ROI from Payscale
Industry & Context.
Excellent problem-solving skills; ability to troubleshoot complex technical issues
What They're Looking For.
Must Have
Bachelor’s degree in Human Resources, Compensation, Data Analytics, Information Systems or other related field., 3+ years of experience in a technical account management or other technical customer experience roles., 3+ years in a human resources or compensation professional role ideally within the SaaS or compensation industry., technical background with expertise in compensation data, survey data, HCM systems, APIs, SFTPs, and SSO., Experience with CRM and support ticketing systems (e. g. , Salesforce, Atlassian Tools)., Advanced Excel skills and knowledge of Tableau., Excellent problem-solving skills and the ability to troubleshoot complex technical issues in a timely manner., Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences., Proven ability to manage multiple accounts and prioritize tasks effectively., Customer-centric mindset with a passion for delivering exceptional service and support.
Nice to Have
Experience working with Payscale Marketpay or Payscale Payfactors products.
What You'll Do.
serve as a trusted technical advisor and advocate for our customers
ensure they derive maximum value from our solutions
build and maintain strong
long-lasting relationships with key stakeholders within customer organizations
act as the primary point of contact for technical and compensation inquiries and escalations
partner with Customer Success and Account Management teams to ensure customer is seeing value and ROI from Paycale products through proactive and customer specific project work
provide expert guidance on Payscale product capabilities
and effective strategies
assist customers in troubleshooting and resolving technical issues promptly
conduct regular technical reviews and health checks to ensure optimal performance and usage of Payscale’s solutions
work with customers to understand custom training needs and help develop a training program
collaborate with sales and customer success teams to identify opportunities for upsell and cross-sell
develop and execute account plans to drive customer value and ROI from Payscale
monitor customer usage and adoption metrics
proactively addressing any concerns or potential churn risks
analyze customers’ needs and suggest upgrades or additional features to meet their requirements
gather and relay customer feedback to the product development team to influence product roadmap and potential new features or enhancements
partner with product and engineering teams to test and be a part of the feedback lifecycle for upcoming releases
drive adoption of new product features through proactive training and adoption focused sessions with customers
maintain accurate and up-to-date records of customer interactions
provide regular status reports to internal stakeholders on account health
contribute to the Company Knowledge Base
How You'll Work.
Team & Collaboration
partner with Customer Success and Account Management teams; collaborate with sales and customer success teams; partner with product and engineering teams
Communication Scope
excellent communication skills; ability to explain technical concepts to non-technical audiences
Process & Methodology
develop and execute account plans, manage multiple accounts and prioritize tasks effectively
Full Job Description
ABOUT PAYSCALE Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower top companies in the U.S. and businesses like Cintas, ZoomInfo, Chipotle, Brookdale Senior Living, Ohio State University, American Airlines, and TJX Companies. Create confidence in your compensation. Payscale. To learn more, visit www.payscale.com http://www.payscale.com. Job Summary We are seeking a highly qualified and motivated compensation focused Technical Account Manager (TAM) to join our Customer Organization. This role will serve as a trusted technical advisor and advocate for our customers, ensuring they derive maximum value from our solutions. This role requires a blend of technical expertise, compensation knowledge, customer-centric mindset, and excellent communication skills to drive customer satisfaction, retention, and growth. What You'll Do Customer Relationship Management: - Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations. - Act as the primary point of contact for technical and compensation inquiries and escalations. - Partner with Customer Success and Account Management teams to ensure customer is seeing value and ROI from Paycale products through proactive and customer specific project work. Technical Advisory and Support: - Provide expert guidance on Payscale product capabilities, best practices, and effective strategies. - Assist customers in troubleshooting and resolving technical issues promptly. - Conduct regular technical reviews and health checks to ensure optimal performance and usage of Payscale’s solutions. - Work with customers to understand custom training n
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