Okta
Identity
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Account Manager at Okta. Skills: Technical Account Management, Identity Solutions, Customer Relationship Management, Auth0 Platform. Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing. Learn our customers’ business, gaining insights into their strategies, goals, and challenges - through the lens of identity”
What You'll Achieve.
drive lasting success through elevated technical maturity; proactively guiding their identity decisions and long-term identity vision; driving value in Okta’s suite of products; retention at contract renewal; help solve these challenges and realize the value of their Auth0 platform investment; continuing to evolve to solve new objectives and improve security posture; achieve customers' business and technical objectives; increase customer adoption; uncover growth opportunities that will solidify Auth0 for the entirety of customer identity; optimize customer outcomes; enhance their experience; shape the company’s approach
Industry & Context.
relentless drive to solve complex challenges; problem-solving skills to address technical challenges
Ability to work US Time Zone (CST)
What They're Looking For.
Must Have
3+ years of total experience in information technology, Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2. 0), Consuming APIs and HTTP request methods, High-level understanding of custom consumer and SaaS apps both web and native, Passion for learning cybersecurity principles for IT and consumer applications, Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use, Basic knowledge of software development lifecycle, interest in programming languages, application builder practices, A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives, Ability to manage multiple projects simultaneously, perform customer research, generate reports, analyze data, presentation and whiteboarding/diagram skills, Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec, Ability to influence customer behaviour & health metrics across a portfolio of customers, Ability to work US Time Zone (CST)
Nice to Have
experience in either customer business-facing or technical delivery, interest and adaptability to both technical and business discussions, agility in conversation and intelligent follow-through for customers, showcase an understanding of the TAM role through concrete examples of problem solving strategies and tactics often faced in the role
What You'll Do.
Serve as a trusted Identity Coach
guiding customers to achieve their objectives through timely technical guidance
and best practice sharing
Learn our customers’ business
gaining insights into their strategies
and challenges - through the lens of identity
Build and nurture long-term relationships with stakeholder personas from developers
through to C-level exec
evolving customers into Auth0 champions
Conduct quarterly customer meetings with executives to recap past value
show progress on current initiatives and future state or roadmap items
Conduct ad hoc customer meetings with technical practitioners on identity solutions
technical guidance and best practices
Monitor customer health
proactively addressing risks and escalations
Collaborate with stakeholders to develop strategies to increase customer adoption
and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
identify areas for improvement
and take action to optimize customer outcomes
Act as a product evangelist
educating customers on new features and alignment of roadmaps to enhance their experience
Represent the voice of the customer
ensuring their needs and feedback shape the company’s approach
How You'll Work.
Team & Collaboration
Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
Communication Scope
Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
Process & Methodology
Ability to manage multiple projects simultaneously
Full Job Description
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Auth0 and Okta Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growthAt Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. The Okta Technical Account Management Team The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal. The Auth0 Technical Account Manager Opportunity This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we mak
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