NVIDIA
TechnicalAccountManager
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“Technical Account Manager at NVIDIA. Skills: Customer support, Troubleshooting, Networking protocols, Network switch/router platforms, Communication, Interpersonal skills. Resolve complex escalations and technical issues by conducting meticulous research, reproducing problems, and performing in-depth troubleshooting for customers who are installing NVIDIA product and employment NVIDIA solutions. Respond promptly to customer inquiries regarding product support via telephone, email, or conference ”
What You'll Achieve.
Ensure the continuous success of NVIDIA's products and solutions; Enhancement of support processes
Industry & Context.
Resolving issues; Troubleshooting
Prepared to work during assigned shift hours, May require shift work according to actual work needs
What They're Looking For.
Must Have
5+ years of experience in providing comprehensive customer support and troubleshooting for both hardware and software products, Exhibit the ability to troubleshoot networking protocols using tools like TCPDUMP, Wireshark, or similar packet analysis tools, Experience with network switch/router platforms like InfiniBand, Cumulus Linux, SONiC, IOS, JunosOS, and EOS, Possess excellent interpersonal skills to effectively handle escalated customer cases, Have communication and presentation skills, both verbally and in writing, Be fluent in English, both in verbal and written communication, Display organizational skills and the ability to independently prioritize tasks and handle multiple responsibilities simultaneously
Nice to Have
InfiniBand or Ethernet Experience, Industry-recognized Linux/Networking certifications, Experience with AI/HPC architectures, Understanding of how job schedulers(Slurm, PBS) work, Experience with GPU (Graphics Processing Unit) focused hardware/software(NCCL, GDR, MPI), Bring experience in supporting or working at Telecom Vendors, or CSPs
What You'll Do.
Resolve complex escalations and technical issues by conducting meticulous research
and performing in-depth troubleshooting for customers who are installing NVIDIA product and employment NVIDIA solutions
Respond promptly to customer inquiries regarding product support via telephone
Address customer issues that arise during installation
or when dealing with interoperability matters with other vendors
Conduct site visits and engage in conference calls with customers as needed
Work during assigned shift hours
Shift work according to actual work needs
How You'll Work.
Team & Collaboration
Frequently collaborate with the Engineering, Marketing, and Support teams to tackle technical hurdles and ensure the continuous success of NVIDIA's products and solutions; Actively participate in cross-functional team meetings and offer valuable feedback to the Engineering and Marketing departments regarding product requirements, customer experience, and support tools; Develop, redefine, and document best practices to share with internal teams (Support and R&D) for the enhancement of support processes
Communication Scope
Excellent communication skills; Communication and presentation skills, both verbally and in writing; Fluent in English, both in verbal and written communication
Full Job Description
NVIDIA has been revolutionizing computer graphics, PC gaming, and accelerated computing for over 25 years. This remarkable achievement is underpinned by its legacy of innovation, which is driven by outstanding technology and exceptional talent. Today, we are harnessing the limitless potential of AI to usher in the next era of computing. In this new era, our GPU functions as the cognitive core of computers, robots, and self-driving cars, enabling them to understand and interact with the world around them. Accomplishing feats that have never been achieved before demands vision, innovation, and the world's top-notch talent. As an NVIDIAN, you'll find yourself immersed in a diverse and supportive work environment that motivates everyone to bring out their best. Join our team and explore how you can leave a lasting imprint on the world. As a Technical Account Manager at NVIDIA, you are anticipated to possess excellent communication skills and a strong sense of responsibility when it comes to resolving issues. Customer satisfaction should always be your top priority. You'll frequently collaborate with the Engineering, Marketing, and Support teams to tackle technical hurdles and ensure the continuous success of NVIDIA's products and solutions. **What you’ll be doing:** * Resolve complex escalations and technical issues by conducting meticulous research, reproducing problems, and performing in-depth troubleshooting for customers who are installing NVIDIA product and employment NVIDIA solutions. * Respond promptly to customer inquiries regarding product support via telephone, email, or conference calls. * Address customer issues that arise during installation, operation, maintenance, product application, or when dealing with interoperability matters with other vendors. * Actively participate in cross-functional team meetings and offer valuable feedback to the Engineering and Marketing departments regarding product requirements, customer experience, and support tools. * As a
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