n8n
Technology
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager at n8n. Skills: Technical account management, Platform expertise, Customer success, Automation. Own technical success of customers. Act as technical point of contact”
What You'll Achieve.
Maximize long-term platform adoption; Ensure customer success; Improve platform health; Reduce operational risk
Industry & Context.
Production troubleshooting; Root cause analysis
What They're Looking For.
Must Have
Technical account leadership experience, Infrastructure and platform expertise, Production troubleshooting experience, Clear technical communication skills, Stakeholder management experience, Cross-functional collaboration experience, DevOps and infrastructure experience
Nice to Have
6+ months n8n experience, Familiarity with AI/LLM integrations, Experience supporting enterprise customers, Open-source background, Scaling customer success experience, Consultative approach
What You'll Do.
Own technical success of customers
Act as technical point of contact
Lead technical handoff
Build relationships with stakeholders
Assess customer deployments
Provide strategic recommendations
Guide customers on best practices
Oversee technical support intake
Manage issue resolution
Coordinate cross-functional responses
Inform customers of status
Analyze support activity
Triage technical product issues
Share customer insights
Address technical product gaps
Contribute lightweight fixes
Partner with Product/Engineering
How You'll Work.
Team & Collaboration
Internal teams; Support; Product; Engineering; Customer Success
Communication Scope
Technical communication; Stakeholder communication
Full Job Description
The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. Your main goal will be to own the technical success of n8n’s strategic top tier customers, helping them run healthy, scalable, and high-performing environments while maximizing long-term platform adoption. As a trusted technical advisor, you’ll partner closely with customers and internal teams to make sure top tier accounts get the guidance, support, and operational excellence they need to succeed: OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS - Act as the dedicated technical point of contact for a portfolio of strategic top tier customers. - Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations. - Build deep relationships with technical
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