n8n
Technology
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager at n8n. Skills: Technical account management, Platform health, Customer success. Own technical success of top tier customers. Act as technical point of contact”
What You'll Achieve.
Maximize long-term platform adoption; Ensure customer success; Drive preventative action plans
Industry & Context.
Production troubleshooting; Root cause analysis
What They're Looking For.
Must Have
Technical account leadership experience, Infrastructure and platform expertise, Production troubleshooting experience, Clear technical communication skills, Stakeholder management experience, Cross-functional collaboration experience, DevOps and infrastructure experience
Nice to Have
6+ months n8n experience, Familiarity with AI/LLM integrations, Experience supporting self-hosted/SaaS enterprise customers, Background with open-source products, Experience scaling customer success or TAM motions, Proactive and consultative approach
What You'll Do.
Own technical success of top tier customers
Act as technical point of contact
Lead technical handoff from Sales Engineering
Build deep relationships with stakeholders
Assess customer deployments for risks
Provide strategic recommendations for platform improvements
Guide customers on automation best practices
Oversee technical support intake
Manage critical incidents
Coordinate cross-functional responses
Keep customers informed
Analyze support activity
Triage technical product issues
Share customer insights with Product/Engineering
Identify technical product gaps
Contribute lightweight fixes
Partner with Product and Engineering
How You'll Work.
Team & Collaboration
Internal teams; Support team; Product team; Engineering team; Customer Success teams
Communication Scope
Technical communication; Customer communication
Full Job Description
The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. Your main goal will be to own the technical success of n8n’s strategic top tier customers, helping them run healthy, scalable, and high-performing environments while maximizing long-term platform adoption. As a trusted technical advisor, you’ll partner closely with customers and internal teams to make sure top tier accounts get the guidance, support, and operational excellence they need to succeed: OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS - Act as the dedicated technical point of contact for a portfolio of strategic top tier customers. - Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations. - Build deep relationships with technical
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