Mindbody
wellness
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Account Manager at Mindbody. Skills: client-facing technical support, technical support, problem-solving, communication. Support onboarding and configuration efforts for new Mindbody clients. Assist with a limited set of client accounts or short-term projects”
What You'll Achieve.
ensure workflows are tailored to business goals; help clients maximize their use of the platform; helping clients gain more value from their software investment; drive efficiency and results
Industry & Context.
problem-solving finesse
What They're Looking For.
Must Have
1+ years in a client-facing technical support or service role
Nice to Have
2+ years preferred, Project management or coordination experience preferred
What You'll Do.
Support onboarding and configuration efforts for new Mindbody clients
Assist with a limited set of client accounts or short-term projects
and technical support
Translate complex product capabilities into clear
Identify workflow or setup gaps
recommend improvements
and coach clients on best practices
How You'll Work.
Team & Collaboration
Serve as a responsive, proactive liaison, coordinating communications, timelines, and escalations across internal teams and client stakeholders; contribute to a culture of continuous improvement and knowledge-sharing
Communication Scope
written and verbal communication skills; talent for breaking down technical concepts for non-technical audiences
Process & Methodology
manage timelines, milestones, shifting priorities effectively
Full Job Description
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You’ll Play Support onboarding and configuration efforts for new Mindbody clients when needed, partnering with Technical Account Managers to ensure workflows are tailored to business goals. Assist with a limited set of client accounts or short-term projects, providing guidance, insights, and technical support that help clients maximize their use of the platform. Translate complex product capabilities into clear, actionable solutions, helping clients gain more value from their software investment. Identify workflow or setup gaps, recommend improvements, and coach clients on best practices that drive efficiency and results. Serve as a responsive, proactive liaison, coordinating communications, timelines, and escalations across internal teams and client stakeholders. Track progress, capture learnings, and contribute to a culture of continuous improvement and knowledge-sharing. The Experience You Bring 1+ years in a client-facing technical support or service role (2+ years preferred), ideally within a SaaS environment. Project management or coordination experience preferred, with the ability to manage timelines, milestones, and shifting priorities effectively. Strong writte
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