Metriport
Healthcare IT
TechnicalAccountManager
“Technical Account Manager at Metriport. Skills: Technical Account Management, Customer Relationship Management, Problem Solving, Healthcare IT. Own customer health metric. Identify expansion opportunities”
What You'll Achieve.
Ensure customers continuously extract maximum value; Build trust for expansion; Propose solutions and expansion; Create and implement new Customer Success processes; Implement automated monitoring systems; Implement new touch points with customers; Elevate Metriport’s account management efforts; Drive measurable ROI; Scale with customer needs
Industry & Context.
Work through hard problems; Assess risks; Lay out argument in structured narrative
Based in San Francisco (or willing to relocate), Founders work six days a week from our SF office
What They're Looking For.
Must Have
3+ years working in a customer-facing technical role, Technical Fluency, Expert relationship manager, Problem Solving, Collaborative, Ambiguity Tolerance, Based in San Francisco (or willing to relocate)
Nice to Have
Expert-level domain knowledge and experience in Healthcare IT or the Healthtech space, FHIR, HL7, Engineering Background, Worked at a startup that was Series A or earlier
What You'll Do.
Own customer health metric
Identify expansion opportunities
Ensure customers utilize product
Monitor customer usage
Build cadenced customer efforts
How You'll Work.
Team & Collaboration
Engage with engineering; Engage with design; Engage with sales; Engage with company leaders
Communication Scope
Translating technical concepts to non-technical stakeholders
Applying for this Technical Account Manager role?
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How to Apply on Ashby
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What do employees actually say about Metriport?
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