Kombo
SaaS
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Account Manager at Kombo. Skills: Customer Success, Technical Account Management, API products. Onboard new customers. Implement new customers”
What You'll Achieve.
Customer success; Customer retention; Customer satisfaction; Value realization; Customer expansion; Growing usage
Industry & Context.
Debugging
Travel for meetings, Work in-office 4+ days/week
What They're Looking For.
Must Have
3-5 years Customer Success, 3-5 years Technical Account Management, 3-5 years customer-facing B2B SaaS role, Worked with API products, Worked with deeply technical platforms, Managed onboarding and implementations, Managed complex accounts, Managed multi-stakeholder accounts, Experience with enterprise accounts, Experience with upper mid-market accounts, Experience with multi-product rollouts, Experience with multi-region rollouts, Proven experience owning book of business, Proven experience driving NRR/expansion, Experience with APIs, Experience with integrations, Experience with data-heavy products, Written communication, Verbal communication, Ability to work autonomously, Ability to structure own work
Nice to Have
Experience in HR Tech, Interest in HR Tech, Experience in TA Tech, Interest in TA Tech, Experience in startups, Experience as early hire on CS/TAM/post-sales teams, Hands-on experience calling APIs, Use of Postman, Work on integrations with engineers
What You'll Do.
Onboard new customers
Implement new customers
Lead customers from contract signature to go-live
Understand customer use cases
Coordinate customer integration
Coordinate customer go-live
Focus QBRs on adoption
Focus QBRs on roadmap
Align stakeholders on expansion opportunities
Align stakeholders on next phases
Identify new use cases
Identify new products
Identify new integrations
Partner with Sales on commercial discussions
Partner with Sales on proposals
Build expansion pipeline
Manage expansion pipeline
Own day-to-day relationship management
Handle commercial escalations
Provide feedback to Product
Help prioritize roadmap
Contribute to building Customer Success
Contribute to building NYC office
Define onboarding flows
Refine onboarding flows
How You'll Work.
Team & Collaboration
Solutions team; Engineers; Sales team; Product team
Communication Scope
Written communication; Verbal communication
Process & Methodology
Implementation management
Full Job Description
Location: New York City Office (Onsite) Compensation: $180K-$220K OTE ABOUT KOMBO Kombo is the unified API for HR, payroll, Assessment, LMS and recruiting systems. Instead of spending months building integrations one by one, companies integrate once with Kombo and connect to 120+ platforms instantly. Since Y Combinator (S22), we've grown to 8-figures in revenue, 50+ team members, and raised $30M+ from YC, Volition Capital, and Acadian Ventures. We're tripling the team and revenue next year. ABOUT THE ROLE This technical, customer-facing position means you’ll own customers from onboarding through ongoing success and expansion. You will be the first point of contact for strategic accounts, making them successful and growing their usage of Kombo’s solutions. KEY RESPONSIBILITIES - Onboard and implement new customers, leading from contract signature through go-live - Understand customer use cases across HR, TA, payroll, and LMS tools - Coordinate with Solutions and engineers to get customers integrated and live - Prepare and run structured QBRs focused on value, adoption, and roadmap - Align stakeholders on expansion opportunities and next phases - Identify new use cases, products, or integrations within existing accounts - Partner with Sales on commercial discussions and proposals - Build and manage an expansion pipeline across a portfolio of accounts - Own day-to-day relationship management for strategic accounts - Handle renewals, expansions, and commercial escalations - Provide structured feedback to Product on gaps and opportunities - Help prioritize roadmap based on patterns across accounts - Contribute to building out Customer Success and Kombo’s NYC office, including defining/refining CS playbooks and onboarding flows WHAT GOOD LOOKS LIKE - Have 3–5+ years in Customer Success, Technical Account Management, or a similar customer-facing B2B SaaS role - Have worked with API products or deeply technical platforms (comfortable with docs, endpoints, and high-level deb
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