TechnicalAccountManager

Location: New York City Office (Onsite) Compensation: $180K-$220K OTE ABOUT KOMBO Kombo is the unified API for HR, payroll, Assessment, LMS and recruiting systems. Instead of spending months building integrations one by one, companies integrate once with Kombo and connect to 120+ platforms instantly. Since Y Combinator (S22), we've grown to 8-figures in revenue, 50+ team members, and raised $30M+ from YC, Volition Capital, and Acadian Ventures. We're tripling the team and revenue next year. ABOUT THE ROLE This technical, customer-facing position means you’ll own customers from onboarding through ongoing success and expansion. You will be the first point of contact for strategic accounts, making them successful and growing their usage of Kombo’s solutions. KEY RESPONSIBILITIES - Onboard and implement new customers, leading from contract signature through go-live - Understand customer use cases across HR, TA, payroll, and LMS tools - Coordinate with Solutions and engineers to get customers integrated and live - Prepare and run structured QBRs focused on value, adoption, and roadmap - Align stakeholders on expansion opportunities and next phases - Identify new use cases, products, or integrations within existing accounts - Partner with Sales on commercial discussions and proposals - Build and manage an expansion pipeline across a portfolio of accounts - Own day-to-day relationship management for strategic accounts - Handle renewals, expansions, and commercial escalations - Provide structured feedback to Product on gaps and opportunities - Help prioritize roadmap based on patterns across accounts - Contribute to building out Customer Success and Kombo’s NYC office, including defining/refining CS playbooks and onboarding flows WHAT GOOD LOOKS LIKE - Have 3–5+ years in Customer Success, Technical Account Management, or a similar customer-facing B2B SaaS role - Have worked with API products or deeply technical platforms (comfortable with docs, endpoints, and high-level deb