TechnicalAccountManager

HUMAN is looking for a Technical Account Manager to join a dynamic global team supporting strategic partners across the programmatic advertising ecosystem. You will work directly with customers to maximize protection, investigate invalid traffic concerns, and help partners navigate a rapidly evolving ad fraud landscape. This role requires an understanding of AdTech workflows, technical troubleshooting, customer communication, and strategic relationship management. Our technology is critical to our customers’ businesses. As a core member of this team, your role is to help customers understand and operationalize HUMAN’s solutions while managing sensitive investigations, escalations, and strategic initiatives with a high level of professionalism and discretion. The ideal candidate is comfortable translating complex technical information into customer-friendly communication while balancing transparency with the protection of proprietary methodologies and detection techniques. This role requires strong organizational skills, investigative thinking, customer advocacy, and the ability to manage multiple initiatives simultaneously in environments with evolving priorities. The relationship you build with your managed partners will directly impact customer retention, growth, product feedback, and long-term strategic success. What you'll do: - Ensure customer satisfaction, retention, and long-term partnership success across assigned accounts. - Expand and develop client relationships: Be the primary focal point for our customers and build and maintain deep-level partnerships with strategic customers. - Provide exceptional customer support and be a point of escalation for sensitive customer issues. - Collaborate cross-functionally with Account Management, Product, Engineering, and Research to drive customer outcomes and resolve complex issues. - Translate complex technical findings and investigation outcomes into clear, customer-appropriate communication. - Be the voice of the