Hewlett Packard Enterprise
TechnicalAccountManager
“Technical Account Manager at Hewlett Packard Enterprise. Skills: Account Management, Support Planning, Operational Profile Management, Proactive Deliverables. Assist ASM to create account support plan. Prepare and deliver support planning and reviews”
What You'll Achieve.
Reducing support incidents and defects
What They're Looking For.
Must Have
Minimum 3 to 4 Years of support experience, Operating Systems, Networking, Servers, Storage, Cloud, Virtualization, Product Bundles/Reference Architectures, Product Solutions Appliances Portfolio Knowledge, Complete Care, GreenLake, Lifecycle event services, TS Support Credits, Business Acumen, Effective interactions, Planning and organizing, Tools and process, Understanding MC/DC and Proactive Customers (CCM2), Service management – ITIL Foundation
Nice to Have
Influencing MC/DC and Proactive Customers (CCM3)
What You'll Do.
Assist ASM to create account support plan
Prepare and deliver support planning and reviews
Drive technical review with customer
Analyze support incident data
Create technical operational profile of customer environment
Deliver predefined proactive deliverables
How You'll Work.
Team & Collaboration
Collaborate with ASM; Cooperate with back-office
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