TechnicalAccountManager

**Job Description** As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? **About the role:** The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their portfolio of FIS products and services. The TAM collaborates closely with client-assigned teams to deliver seamless and proactive technical engagement. **About the team:** The Technical Account Manager (TAM) is a part of the Client Support organization and will **act as clients’ cross-product technical expert**. This **includes developing a deep knowledge of the client, their product portfolio** , and technical environment to enable the TAM and FIS broadly to address client’s technical issues quickly. **What you will be doing:** * Act as clients’ **cross-product technical expert** , offering a client-specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack * Develop **relationships with key technical client stakeholders** * **Proactively identify technical issues** and develop client-specific remediation plans, in conjunction with cross-functional stakeholders * Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2,SDM)**including review and enhancement of root cause analysis prior to client delivery** ​ * Assist in **coordinated resolution of cross-departmental technical challenges** to facilitate clients’ successful and expanding utilization of FIS solutions * **Collaborate with cross-functional teams** (e.g. development) to implement tailor-made solutions * **Monitor client technical health proactively** , identif