Docebo
e-Learning
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager at Docebo. Skills: Customer success, Technical liaison, AI integration. Translate business goals into technical strategies. Own technical and product health”
What You'll Achieve.
Ensure customer success; Achieve ultimate success; Turn visions into reality; Maximize business impact
Industry & Context.
Troubleshooting; Root cause analysis
25% travel
What They're Looking For.
Must Have
5+ years technical troubleshooting, 2+ years enterprise account management, SaaS landscape experience, Front-end development technologies, Back-end practices, Single Sign-On protocols, SQL queries, iPaaS technology, BI reporting tools
Nice to Have
AWS Product Certification, e-Learning industry experience, Learning Management Systems experience, Human Capital Management industry experience, Enterprise platform performance consulting, Uptime optimization consulting, Massive scalability consulting
What You'll Do.
Translate business goals into technical strategies
Own technical and product health
Deliver performance presentations
Translate technical insights into business outcomes
Track technical health indicators
Optimize technical health indicators
Catch and mitigate risks
Evaluate support case patterns
Deliver operational efficiencies
Advise on workarounds
Test software scenarios
Collaborate across customer-facing functions
Synchronize account planning
Champion customer feedback
Align technical priorities
How You'll Work.
Team & Collaboration
Account Team; Internal Premium Advisors; Internal customer-facing functions
Communication Scope
Executive presentations; Technical insights
Process & Methodology
Project management, Release readiness testing
Full Job Description
Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. THE ADVENTURE AHEAD 🚀 As a Technical Account Manager, your mission is to build, grow, and deepen vital customer relationships to ensure our enterprise partners achieve ultimate success with Docebo. You will serve as the premier strategic partner and technical liaison, effortlessly bridging the gap between executive, business, and technical stakeholders to turn their long-term visions into reality. By transforming customer goals into tangible, AI-powered initiatives, you will champion platform health, cultivate lifelong partnerships, and maximize business impact across. THE DAY-TO-DAY 🗓️ - Architect the Future: Translate high-level customer business goals and eLearning objectives into long-term technical strategies that extract maximum power from Docebo's capabilitie
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