Contentsquare
experience analytics
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager at Contentsquare. Skills: Technical Account Management, Customer Support, Project Management. Serve as the primary technical point of contact and trusted advisor for a portfolio of marquee enterprise accounts in Japan. Engage with client stakeholders across all levels, from developers and product managers to e-commerce executives and C-suite”
What You'll Achieve.
drive success; maximizing product adoption; swift product delivery and time-to-value
Industry & Context.
analytical and problem-solving skills
What They're Looking For.
Must Have
Experience in a customer-facing technical role, such as Technical Account Management, Implementation, or Engagement Management, preferably within a SaaS company, Proficiency in JavaScript, HTML, and CSS: ability to understand website development and work collaboratively with product and engineering teams, Experience with project management methodologies (Agile, Waterfall, etc. ) and managing multiple concurrent projects, Ability to define, create, and follow integration Statements of Work (SOWs), Excellent written and verbal communication skills, with the ability to tailor messaging from technical teams to C-level executives, analytical and problem-solving skills, Experience working in a fast-paced, global, cross-functional SaaS environment
Nice to Have
Bachelor's degree in Computer Science, Information Technology, or equivalent experience, Experience with tools such as JIRA, Zendesk, Salesforce, or Rocketlane, Background in a SaaS MarTech, AdTech, or Digital Analytics environment, Prior experience working with Japanese enterprise clients in industries such as e-commerce, retail, travel, or financial services
What You'll Do.
Serve as the primary technical point of contact and trusted advisor for a portfolio of marquee enterprise accounts in Japan
Engage with client stakeholders across all levels
from developers and product managers to e-commerce executives and C-suite
Host recurring meetings and business reviews with customers
Handle escalation management and triage critical issues in conjunction with the Customer Support team
Scope and perform project management for large Contentsquare initiatives within your accounts
Create and maintain customer account plans
including documentation on key configuration details
and success milestones
Ensure customers are following Contentsquare best practices and maximizing product adoption
Act as a technical project manager to onboard new clients and successfully implement the Contentsquare products they have purchased
Define and validate implementation scope and use cases with customers during the onboarding phase
Proactively manage expectations of both customers and internal stakeholders throughout onboarding and deployment
Drive customers toward data collection as part of Contentsquare's "Race to Data Collection" initiative
Oversee end-to-end deployment including implementation
and enablement guidance
ensuring swift product delivery and time-to-value
Maintain and update customer project plans using enterprise project management tooling (e. g.
Provide Contentsquare platform configuration and administration assistance
Support regional partners as they oversee Contentsquare deployments for their end customers
How You'll Work.
Team & Collaboration
Work closely with Account Executives, Solutions Consultants, Customer Success Managers, and Adoption Managers to align on client objectives and drive success; Act as an internal champion for your customers across all Contentsquare teams (Sales, Product, Engineering, Support); collaborate with product and engineering teams
Communication Scope
Excellent written and verbal communication skills, with the ability to tailor messaging from technical teams to C-level executives
Process & Methodology
Experience with project management methodologies (Agile, Waterfall, etc. ), managing multiple concurrent projects, Ability to define, create, and follow integration Statements of Work (SOWs), Technical project manager, Create and maintain customer account plans, Oversee end-to-end deployment, Maintain and update customer project plans using enterprise project management tooling (e. g. , Rocketlane)
Full Job Description
## Description Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. About the job: Contentsquare is anticipating the need for a Technical Account Manager (TAM) to join our team and help provide white-glove support for our customers in Japan. Contentsquare’s TAMs are technically skilled, love working with customers, well organized, detail oriented and creative problem solvers. You will have the opportunity to collaborate with our marquee customers while working on challenging problems and managing complex projects. This position offers a great opportunity for an individual to grow their career within the growing Customer Support team. If you're excited by the idea of being part of a rapidly growing web/app analytics company where you can grow your technical and soft skills, while working with some of the largest companies out there, we want to meet you. ## What you’ll do Account Management: Serve as the primary technical point of co
Applying for this Technical Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Contentsquare?
Real rants from real employees. Read before you apply.