AutoStore
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Account Manager at AutoStore. Skills: Technical Account Management, Partner relationship management, Customer success, Technical problem-solving. Ensuring the successful implementation, adoption, and ongoing satisfaction of our Customers through AutoStore’s Partner Network. Communicate with assigned partner organizations to build relationships, ensure they are finding success with AutoStore products, and ensure that they understand how to solve any issues being experienced”
What You'll Achieve.
ensure the successful implementation, adoption, and ongoing satisfaction of our Customers through AutoStore’s Partner Network; ensure they are finding success with AutoStore products; ensure that they understand how to solve any issues being experienced; ensure progress is being made; drive value for partners and customers; ensure a high standard of product utilization and a low level of incidents
Industry & Context.
problem solver; analytical approach; attention to detail
Travel on-site to assist partners with high-level technical issues, Able to travel to AutoStore or Partner/Customer locations as necessary
What They're Looking For.
Must Have
3+ years of experience working in a hands on mechanical/electrical role required, 1+ years of experience in a customer facing technical role, Bachelor's in Mechanical Engineering, Electrical Engineering, or Mechatronics required, Able to travel on-site to assist partners with high-level technical issues, Must have a customer and partner centric approach, An analytical approach and attention to detail is a must
Nice to Have
communication skills with an ability to conduct both technical and business conversations with different audiences
What You'll Do.
Ensuring the successful implementation
and ongoing satisfaction of our Customers through AutoStore’s Partner Network
Communicate with assigned partner organizations to build relationships
ensure they are finding success with AutoStore products
and ensure that they understand how to solve any issues being experienced
Conduct reviews of cases through various platforms to ensure progress is being made and communicate status with both internal and external partners
Create documentation around how to solve issues that are experienced
in order to speed future resolution of similar issues
Become an expert on all aspects of AutoStore’s technology and products
and utilize that expertise to drive value for partners and customers
monitor system performance
and inform partners about appropriate identified issues and recommend solutions
Proactively review partners
and maintenance to ensure a high standard of product utilization and a low level of incidents
Conduct yearly service reviews to share a partner progress report
capabilities and growth
How You'll Work.
Team & Collaboration
Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department
Communication Scope
communication skills with an ability to conduct both technical and business conversations with different audiences
Full Job Description
AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space. AutoStore – moving things forward. **THE ROLE:** As a Technical Account Manager, you will be part of the Technical Account Management team responsible for ensuring the successful implementation, adoption, and ongoing satisfaction of our Customers through AutoStore’s Partner Network. This role requires a seasoned professional with a highly technical background and a focus on building and maintaining strong Partner relationships. **Key Tasks and Responsibilities:** * Communicate with assigned partner organizations to build relationships, ensure they are finding success with AutoStore products, and ensure that they understand how to solve any issues being experienced. * Conduct reviews of cases through various platforms to ensure progress is being made and communicate status with both internal and external partners. * Participate in both technically focused and business outcome focused meetings with customers/partners, and be viewed as a problem solver by those organizations * Create documentation around how to solve issues that are experienced, in order to speed future resolution of similar issues. * Become an expert on all aspects of AutoStore’s technology and products, and utilize that ex
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