AppOmni
SaaS Security
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager at AppOmni. Skills: Customer Success, Technical Account Management, SaaS Security. Manage post-sales technical needs. Manage post-sales functional needs”
What You'll Achieve.
Ensure customers achieve business value; Ensure customers achieve success criteria; Increase customer retention; Influence successful execution of renewals
Industry & Context.
Troubleshooting; Identify risks; Resolve risks
Travel to customer locations monthly
What They're Looking For.
Must Have
3-5+ years experience in customer success, 3-5+ years experience in technical account management, 3-5+ years experience in SaaS organization, 3-5+ years experience in consulting, 3-5+ years experience in technical customer support, 3-5+ years experience in sales engineering, Current experience working with enterprise-level customers, Experience with Python, Experience with Django, Experience with common developer frameworks, Experience with API interfaces, Experience working with REST APIs, Understanding of various authentication methods, Ability to understand SaaS Applications’ RBAC structure, Experience supporting customer organizations, Working knowledge of common SaaS solutions, Customer facing skills, Presentation skills
Nice to Have
SaaS security experience, Cloud security experience, Identity and Access Management experience, Vulnerability management experience, Cybersecurity disciplines experience, Startup experience, Proficiency in Salesforce, Proficiency in Zendesk
What You'll Do.
Manage post-sales technical needs
Manage post-sales functional needs
Serve as primary point of contact
Act as trusted advisor
Act as technical expert
Develop trusted advisor relationship
Drive product adoption
Ensure customers achieve business value
Ensure deployment plan is in place
Facilitate customer success criteria
Monitor adoption trends
Monitor utilization trends
Provide recommendations
Introduce new products
Demonstrate new products
Implement new products
Introduce new features
Demonstrate new features
Implement new features
Develop expertise in API capabilities
Help customers augment functionality
Unlock value with scripts
Influence SaaS application support roadmap
Influence augmentation beyond Developer Platform
Increase customer retention
Assist regular health check meetings
Assist strategic business reviews
Help customer document success criteria
Partner to ensure adherence
Update technical success criteria
Define end-state architecture
Document end-state architecture
Develop customer roadmap
Develop customer strategy
Track accounts for risk
Identify customer risk
Eliminate customer risk
Contribute to renewal strategy
Influence execution of renewals
Be technical voice of customer
Provide internal feedback
Track product improvement requests
Evangelize customer success stories
How You'll Work.
Team & Collaboration
Customer Success Manager team; Product teams; Engineering teams; Internal stakeholders; Sales teams; Executive leadership teams; Marketing team
Communication Scope
Polished communication; Customer presentations; Technical documentation
Process & Methodology
Strategic planning, Deployment plan, Adoption plan, Roadmap strategy
Full Job Description
About AppOmni AppOmni prevents SaaS data breaches by delivering end-to-end SaaS security. Our platform gives security teams clear visibility into posture, access, third-party connections, AI-related activity, and with built-in discovery to identify unsanctioned SaaS and Shadow AI tools. Backed by continuous monitoring and real-time threat detection, AppOmni helps enterprises identify and resolve risks early, keeping their SaaS applications secure. Recognized as a Frost Radar™ 2025 Leader and Great Place To Work®, AppOmni continues to set the standard for innovation and customer value in SaaS security. The largest and fastest-growing global enterprises across industries trust AppOmni to secure their SaaS applications. About the Role AppOmni thrives off the success of our customers, and we're looking for a strategic, growth-focused, and results-driven Technical Account Manager to engage and enable AppOmni’s largest customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across AppOmni to accelerate the adoption of the AppOmni product. As a Technical Account Manager, you will be responsible for driving the value across customers to ensure they are actively engaged and fully recognizing the technical and functional potential of the AppOmni product. Partnering directly with the customer’s team, you’ll have polished communication and a strong presence, coupled with the unique ability to act as a trusted advisor and technical expert on the AppOmni product. What You’ll Do Manage and serve as the primary point of contact for all post-sales technical and functional needs for AppOmni’s top enterprise customers through strong technical acumen, in-depth product knowledge, relationship-building, strategic planning, business value articulation, and execution. Be consultative and be viewed as a technical SME by exhibiting a complete understanding of customer technical goals and objectives. De
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