AppOmni

SaaS Security

TechnicalAccountManager

$115–165k ~AI est. United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Technical Account Manager at AppOmni. Skills: Customer Success, Technical Account Management, SaaS Security. Manage post-sales technical needs. Manage post-sales functional needs”

What You'll Achieve.

Ensure customers achieve business value; Ensure customers achieve success criteria; Increase customer retention; Influence successful execution of renewals

Industry & Context.

SaaS Security
Problems you'll solve

Troubleshooting; Identify risks; Resolve risks

Eligibility Requirements

Travel to customer locations monthly

What They're Looking For.

Must Have

3-5+ years experience in customer success, 3-5+ years experience in technical account management, 3-5+ years experience in SaaS organization, 3-5+ years experience in consulting, 3-5+ years experience in technical customer support, 3-5+ years experience in sales engineering, Current experience working with enterprise-level customers, Experience with Python, Experience with Django, Experience with common developer frameworks, Experience with API interfaces, Experience working with REST APIs, Understanding of various authentication methods, Ability to understand SaaS Applications’ RBAC structure, Experience supporting customer organizations, Working knowledge of common SaaS solutions, Customer facing skills, Presentation skills

Nice to Have

SaaS security experience, Cloud security experience, Identity and Access Management experience, Vulnerability management experience, Cybersecurity disciplines experience, Startup experience, Proficiency in Salesforce, Proficiency in Zendesk

What You'll Do.

Manage post-sales technical needs

Manage post-sales functional needs

Serve as primary point of contact

Act as trusted advisor

Act as technical expert

Develop trusted advisor relationship

Drive product adoption

Ensure customers achieve business value

Ensure deployment plan is in place

Facilitate customer success criteria

Monitor adoption trends

Monitor utilization trends

Provide recommendations

Introduce new products

Demonstrate new products

Implement new products

Introduce new features

Demonstrate new features

Implement new features

Develop expertise in API capabilities

Help customers augment functionality

Unlock value with scripts

Influence SaaS application support roadmap

Influence augmentation beyond Developer Platform

Increase customer retention

Assist regular health check meetings

Assist strategic business reviews

Help customer document success criteria

Partner to ensure adherence

Update technical success criteria

Define end-state architecture

Document end-state architecture

Develop customer roadmap

Develop customer strategy

Track accounts for risk

Identify customer risk

Eliminate customer risk

Contribute to renewal strategy

Influence execution of renewals

Be technical voice of customer

Provide internal feedback

Track product improvement requests

Evangelize customer success stories

How You'll Work.

Team & Collaboration

Customer Success Manager team; Product teams; Engineering teams; Internal stakeholders; Sales teams; Executive leadership teams; Marketing team

Communication Scope

Polished communication; Customer presentations; Technical documentation

Process & Methodology

Strategic planning, Deployment plan, Adoption plan, Roadmap strategy

Full Job Description

About AppOmni AppOmni prevents SaaS data breaches by delivering end-to-end SaaS security. Our platform gives security teams clear visibility into posture, access, third-party connections, AI-related activity, and with built-in discovery to identify unsanctioned SaaS and Shadow AI tools. Backed by continuous monitoring and real-time threat detection, AppOmni helps enterprises identify and resolve risks early, keeping their SaaS applications secure. Recognized as a Frost Radar™ 2025 Leader and Great Place To Work®, AppOmni continues to set the standard for innovation and customer value in SaaS security. The largest and fastest-growing global enterprises across industries trust AppOmni to secure their SaaS applications. About the Role AppOmni thrives off the success of our customers, and we're looking for a strategic, growth-focused, and results-driven Technical Account Manager to engage and enable AppOmni’s largest customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across AppOmni to accelerate the adoption of the AppOmni product. As a Technical Account Manager, you will be responsible for driving the value across customers to ensure they are actively engaged and fully recognizing the technical and functional potential of the AppOmni product. Partnering directly with the customer’s team, you’ll have polished communication and a strong presence, coupled with the unique ability to act as a trusted advisor and technical expert on the AppOmni product. What You’ll Do Manage and serve as the primary point of contact for all post-sales technical and functional needs for AppOmni’s top enterprise customers through strong technical acumen, in-depth product knowledge, relationship-building, strategic planning, business value articulation, and execution. Be consultative and be viewed as a technical SME by exhibiting a complete understanding of customer technical goals and objectives. De

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