TechnicalAccountManager

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Join AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years. As an AWS Technical Account Manager (TAM), you will provide architectural and operational guidance to New Zealand's largest and fastest-growing customers, helping them achieve maximum value from AWS services. Additionally, we seek an Contact Center domain expert to join our NZ Enterprise Support team, focusing on Amazon Connect implementations and delivering deep technical expertise across this growing space. Key job responsibilities - You’ll build solutions, provide technical guidance and advocate for the customer - Ensure AWS environments remain operationally healthy whilst reducing cost and complexity - Develop trusting relationships with customers, understanding their business needs and technical challenges - Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management - Consult with a range of partners from developers through to C-suite executives - Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers - With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS - Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning - Being part of a wider Enterprise Supp