Altana
Logistics
TechnicalAccountManager
“Technical Account Manager at Altana. Skills: Account Management, Customer Success, Logistics, SaaS. Manage strategic accounts. Drive onboarding and adoption process”
What You'll Achieve.
driving measurable impact through stakeholder alignment, adoption, and growth; ensuring overall customer success; developing pipelines for product usage, up-selling, and cross-selling expansions; transforming expansion opportunities into reality; identify and prioritize growth opportunities
Industry & Context.
assist customers with in-depth analysis to optimize their experience and results; quickly engaging the right resources to resolve issues
candidates must be within commuting distance from our Williamsburg office
What They're Looking For.
Must Have
5+ years of account management experience, working with Logistics customers, experience driving strategic initiatives from concept to execution, willingness to learn the fundamental concepts of data fusion and machine learning, ability to establish positive relationships, excellent communication and interpersonal skills, good judgment
Nice to Have
history of successfully expanding accounts year over year, understanding of SaaS financial metrics, open to feedback, thrive on cross-functional collaboration, bringing structure, clarity, and follow-through to fast-moving environments, effectively communicate our product's value to both technical and commercial audiences, balancing approachability with persistence, willingness to dive into the nitty-gritty
What You'll Do.
Manage strategic accounts
Drive onboarding and adoption process
Assist customers with in-depth analysis
Act as first point of contact
Own customer calls and QBRs
Balance strategic thinking with tactical execution
Collaborate with Account Executives
Synthesize and communicate feedback
Collaborate with implementation engineering team
Work closely with sales engineering team
How You'll Work.
Team & Collaboration
collaborate closely with our Logistics customers; cross-functional collaboration; Collaborate with Account Executives; Collaborate with our implementation engineering team; work closely with our sales engineering team
Communication Scope
excellent communication and interpersonal skills
Process & Methodology
driving strategic initiatives from concept to execution
Applying for this Technical Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Altana?
Real rants from real employees. Read before you apply.