Altana
Logistics
TechnicalAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Account Manager at Altana. Skills: Account Management, Customer Success, Logistics, SaaS. Manage strategic accounts. Drive onboarding and adoption process”
What You'll Achieve.
driving measurable impact through stakeholder alignment, adoption, and growth; ensuring overall customer success; developing pipelines for product usage, up-selling, and cross-selling expansions; transforming expansion opportunities into reality; identify and prioritize growth opportunities
Industry & Context.
assist customers with in-depth analysis to optimize their experience and results; quickly engaging the right resources to resolve issues
candidates must be within commuting distance from our Williamsburg office
What They're Looking For.
Must Have
5+ years of account management experience, working with Logistics customers, experience driving strategic initiatives from concept to execution, willingness to learn the fundamental concepts of data fusion and machine learning, ability to establish positive relationships, excellent communication and interpersonal skills, good judgment
Nice to Have
history of successfully expanding accounts year over year, understanding of SaaS financial metrics, open to feedback, thrive on cross-functional collaboration, bringing structure, clarity, and follow-through to fast-moving environments, effectively communicate our product's value to both technical and commercial audiences, balancing approachability with persistence, willingness to dive into the nitty-gritty
What You'll Do.
Manage strategic accounts
Drive onboarding and adoption process
Assist customers with in-depth analysis
Act as first point of contact
Own customer calls and QBRs
Balance strategic thinking with tactical execution
Collaborate with Account Executives
Synthesize and communicate feedback
Collaborate with implementation engineering team
Work closely with sales engineering team
How You'll Work.
Team & Collaboration
collaborate closely with our Logistics customers; cross-functional collaboration; Collaborate with Account Executives; Collaborate with our implementation engineering team; work closely with our sales engineering team
Communication Scope
excellent communication and interpersonal skills
Process & Methodology
driving strategic initiatives from concept to execution
Full Job Description
Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions. You Will Manage strategic accounts across the world’s largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations. Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings. Assist customers with in-depth analysis to optimize their experience and results. Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues. Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams. Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals. Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality. Be held accountable for effectively synthesizing and communicating feedback to the product team. Collaborate with our implementation engineering team to ensure successful delivery an
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