XBOW
cybersecurity
TechnicalAccountManager-Application&OffensiveSecurity
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager - Application & Offensive Security at XBOW. Skills: customer success, technical account management, application security, offensive security, AI in cybersecurity. Serve as the primary point of contact and for a large and growing portfolio of customers. Own the end-to-end customer experience across hundreds of nothing falls through the cracks”
What You'll Achieve.
ensure a smooth, reliable experience across the customer journey; drive continuous improvement across tools, workflows, and customer outcomes; drive adoption and continuous improvement; reduce friction, automate touchpoints, and improve outcomes; tracking coverage, SLA adherence, and finding trends
Industry & Context.
acting as a problem solver; conduct independent analysis and triage before escalating to internal teams; identify process gaps; advocate for fixes; recognize when automation is needed; triage edge cases in scan results
What They're Looking For.
Must Have
Experience in a technical customer-facing role, Familiarity with application security or developer tools, Working knowledge of application security fundamentals, Exposure to security tools ecosystem: scanners, DAST/SAST platforms, vulnerability management systems, Background in technical program management, technical account management or scaled customer success, Fluent in Korean, Advanced in English
What You'll Do.
Serve as the primary point of contact and for a large and growing portfolio of customers
Own the end-to-end customer experience across hundreds of nothing falls through the cracks
Deliver a high-touch experience when needed by acting as a problem solver—conduct independent analysis and triage before escalating to internal teams
Develop and own repeatable workflows to scale self-service–led entry with product-led expansion
Act as an external-facing technical program manager—identify process gaps
and recognize when automation is needed
even without writing code
Navigate product questions with confidence
escalating appropriately even without deep domain knowledge
Translate pentesting findings and vulnerability data into actionable guidance for security and engineering stakeholders
Work with customers running large-scale assessments across dozens or hundreds of applications
Partner with Product and Engineering to triage edge cases in scan results
distinguishing between product gaps and expected behavior
Build and maintain customer-facing documentation
and enablement materials grounded in real product workflows
How You'll Work.
Team & Collaboration
Collaborate closely with both product and sales teams to align on strategy and execution; Represent the voice of the customer internally to drive adoption and continuous improvement; Partner with Product and Engineering to triage edge cases in scan results
Process & Methodology
technical program management
Full Job Description
ABOUT XBOW At XBOW, we’re redefining the future of cybersecurity by building the world's first autonomous pentester, powered by AI. Today, the gold standard for securing software systems is human pentesters, but with the rise of artificial intelligence, we’re stepping up to scale offensive security to meet the ever-growing demand. AI is transforming the landscape of both cybersecurity and cyberattacks. While millions of people without security expertise are creating software, bad actors are using AI to launch more effective attacks. XBOW fights back with AI-driven superpowers, enabling security teams to stay one step ahead. Backed by Sequoia Capital and Altimeter, and a team that includes the creators of GitHub Copilot and GitHub Advanced Security, XBOW is not just keeping up with the times—we’re shaping the future of cybersecurity. Our mission is simple: to defeat the bad actors before they strike, using AI to revolutionize how we approach offensive security. We’re building something that must be built, and we’re the team to do it. Join us in shaping the next frontier of autonomous security. YOUR ROLE: TECHNICAL CUSTOMER SUCCESS MANAGER We’re looking for a technical-minded Technical Account Manager to join our founding Customer Success team and help scale a growing and diverse customer base. Your mission: ensure a smooth, reliable experience across the customer journey—while stepping in with just the right level of support as needed. You’ll be a super-owner of the post-sale lifecycle: supporting a high volume of customers with efficiency, structure, and care. Whether guiding user experiences, troubleshooting product questions, or surfacing systemic blockers, you’ll drive continuous improvement across tools, workflows, and customer outcomes. This role blends customer-facing empathy with a TPM’s mindset—you won’t write code, but you’ll need to understand where processes, automation, and product experience can improve the journey. You’ll also help define what scaled s
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