Stripe
Financial Infrastructure
TechnicalAccountManager,AIUserSegment
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“Technical Account Manager, AI User Segment at Stripe. Skills: AI industry expertise, Client-facing work, Technical account planning, Relationship building. Support Stripe’s AI user segment. Develop deep relationships with stakeholders”
What You'll Achieve.
Increase the GDP of the internet; Deliver more value to customers; Optimize technical operations; Accelerate global growth; Grow loyalty to Stripe; Grow loyalty to Stripe products
Industry & Context.
Solving difficult user-related problems; Technical troubleshooting skills; Identify and eliminate process friction
Frequent on-site visits with AI users
What They're Looking For.
Must Have
10+ years of experience in enterprise-level client-facing work, Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies, product sense, written and verbal communication skills, Ability to lead complex integration conversations in a highly consultative and proactive manner, Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers, Proficient in SQL and comfort building complex queries, Familiarity using AI coding agents to solve problems, technical troubleshooting skills and experience interfacing with technical teams, Adept client relationship management skills, Ability to engage in business-level and technical conversations at multiple levels of the organization
Nice to Have
Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes, Experience practicing in small to medium scale project management, organizational skills and self-starting mindset, Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL, Ideal experience in the payments industry
What You'll Do.
Support Stripe’s AI user segment
Develop deep relationships with stakeholders
Conduct in-person meetings
Perform technical account planning
Provide gold standard experience
Enable gold standard experience across teams
Foster long-term user relationships
Grow loyalty to Stripe
Implement operational solutions
Lead user-facing meetings
Collaborate on support offering design
Create user-facing content
Deliver differentiated technical support
Engage in on-site visits
Surface technical challenges
Deliver strategic guidance
Drive publication of user case studies
How You'll Work.
Team & Collaboration
Work cross-functionally to support Stripe’s largest users; Work with wider Operations team; Work cross-functionally internally; Work cross-functionally within user organizations; Work closely with Account Management; Partner closely with other Technical Account Managers
Communication Scope
Written communication skills; Verbal communication skills; Ability to explain API concepts; Engage in business-level conversations; Engage in technical conversations
Process & Methodology
Small to medium scale project management
Full Job Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions. Responsibilities Provide a gold standard experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both
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