TechnicalAccountManager,AIAgentDeployment

MEET SIENA Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions. Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human. We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better. THE TEAM We're a small, distributed team that punches way above our weight. Every person here has outsized impact because we've built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with. If you're excited about building something that doesn't exist yet, keep reading. We're building agents that don't just respond to customers—they remember them, learn from every interaction, and connect experiences across channels. The role As a Technical Account Manager, AI Agent Deployment, you own both the technical and commercial health of your accounts. You master how Siena works under the hood to diagnose problems and drive outcomes - and you're commercially sharp enough to turn those outcomes into retention and growth. You're not a pure CSM and you're not a support escalation point. You're the person customers trust to own their results, and who turns that trust into a longer, larger relationship. Who you are - 5+ years in technical account management, customer success engineering, or a hybrid technical/commercial role - SaaS, CX platforms, or e-commerce strongly preferred - Technically fluent: you understand how integrations work, can read a configuration, and can diagnose common deployment issues without escalating every time - You lead with outcomes - automation rates, resolution rates, and whether the account is ac