Autodesk
Technology
TechnicalAccountManager-AECO(German-speaking)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Account Manager - AECO (German-speaking) at Autodesk. Skills: Customer Success, Technical Account Management, AECO products. Establish and maintain working relationships with customers. Priority handling and escalation of critical issues”
What You'll Achieve.
optimize their product investment; achieve measurable business outcomes; run reliably and securely at scale
Industry & Context.
troubleshooting
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, Minimum 5 years' experience, analytical skills, experience working and troubleshooting in enterprise environment, Expert knowledge in workflows and data exchange, Experience in delivering on presentations, Able to manage several projects at a time, setting the right priorities, communicator in English and German, Fluency in English and German required
Nice to Have
communicator and able to build relationships at all levels, taking initiative, Ability to present technical information, Technical consulting experience, technical project delivery experience, any other additional European language nice-to-have
What You'll Do.
Establish and maintain working relationships with customers
Priority handling and escalation of critical issues
monitoring of service level compliance
Technical assistance and recommendations for Enterprise Customers
find opportunities for improvement initiatives
Partner with customer’s IT and design groups
ensure successful and efficient installation
Manage delivery of coaching sessions
increase adoption and customer success plan
Delivering proactive customer engagement
regular support case reviews
assessment of software performance
alignment of technical insights with customer objectives
Responsible for key event management
provide Insights and technical health governance
How You'll Work.
Team & Collaboration
internal alignment with Customer Success Manager (CSM); alignment with Technical Adoption Specialist (TAS); customer’s IT and design groups
Communication Scope
presentations; technical information
Full Job Description
**Job Requisition ID #** 25WD94371 **Position overview** Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Proactive Support group within the Customer Technical Success team– a team that values professional development and rewards high performance. Technical Account Management owns the customer support experience and is responsible for ensuring customers run reliably and securely at scale through proactive technical governance and advisory. **Responsibilities** * Establish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience * Priority handling and escalation of critical issues and monitoring of service level compliance * Technical assistance and recommendations for Enterprise Customers based on data analytics * Taking a problem management approach, find opportunities for improvement initiatives * Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications * Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan * Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives * Responsible for key event man
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