Twilio
Technology
TechnicalAccountManager3
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Account Manager 3 at Twilio. Skills: Technical Account Management, Customer Support, Cloud Solutions. Address customer issues. Provide customer feedback”
What You'll Achieve.
Provide added value; Deliver recommendations; Make customer environment less susceptible to downtime
Industry & Context.
Troubleshoot issues; Troubleshoot server-side code; Troubleshoot network connectivity issues
Volunteer for holiday coverage, Occasional travel
What They're Looking For.
Must Have
4 to 6+ years of relevant experience, Good knowledge of RESTful technology, Previous work with APIs, Ability to understand and troubleshoot issues with cloud solutions, Broad capabilities to troubleshoot server-side code, Development experience in a scripting language, Skilled in troubleshooting network connectivity issues, Understanding of TCP/UDP, Basics of SSL/TLS, High competency in communicating complex technical issues, Comfortable in working with customers’ developers, Inquisitive mind to understand how things work, Advanced time management skills, Ability to work well under pressure, Proficiency at developing workflows, Excellence in task prioritization, Evaluation of situational urgency, Interest in utilizing customer feedback, Enthusiasm for interacting and collaborating with other departments, Ability to stand in the customer’s shoes, Demonstrated dedication to the customer experience, Experience in managing dedicated customer accounts
Nice to Have
Understanding of Telecoms and VOIP, WebRTC knowledge, SIP knowledge
What You'll Do.
Address customer issues
Provide customer feedback
Resolve complex problems
Collaborate with teammates
Report reproducible bugs
Understand customer trends
Report observations to management
Improve support process
Support customers during Central hours
How You'll Work.
Team & Collaboration
Work with customers' developers; Work with partners' developers; Collaborate with Product teams; Collaborate with Engineering teams; Collaborate with teammates
Communication Scope
Communicating complex technical issues; Phone communication; Email communication
Process & Methodology
Task prioritization, Evaluation of situational urgency, Developing workflows
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Technical Account Manager Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About the job Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio
Applying for this Technical Account Manager 3 role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Twilio?
Real rants from real employees. Read before you apply.