IQVIA
Healthcare
Tech/SystemsSupportAnalystSpanishNative/EnglishFluent(PortugalHomebased)
“Tech/Systems Support Analyst - Spanish Native/English Fluent (Portugal Homebased) at IQVIA. Processes technical assistance. Provides first level support for technical assistance”
Industry & Context.
What They're Looking For.
Must Have
College certificate or equivalent experience (12 years of studies), Spanish Native Speaker, Fluent in English, Fluent in Spanish, Windows Operating System, Microsoft Office
Nice to Have
Knowledge of Pharma industry, Previous experience in a Call Center with technology support or clinical
What You'll Do.
Processes technical assistance
Provides first level support for technical assistance
Provides first level support for applications
Communicates with end users to clarify requirements
Communicates with end users to define requirements
Resolves routine problems
Escalates complex issues to appropriate support area
Maintains call information in database
Applying for this Tech/Systems Support Analyst - Spanish Native/English Fluent (Portugal Homebased) role?
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ANONYMOUS · UNFILTERED
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