Tech/SystemsSupportAnalyst

**Job Responsibilities:** * Responding to written and telephone inquiries about products, services and policies. * Liaising with other departments to resolve inquiries, and to obtain product and service updates. * Raising customer awareness of products and services. * Providing sales support and conducting customer escalation investigations. * Participating in customer service and process improvement initiatives. * Following up with customers. * Collecting and entering data. * Adverse event and product complaint reporting. * Order and return processing. * Providing product supply and status updates. * Advising users on appropriate course of action. * Monitoring issues from start to resolution. * Conducting over the phone device training. * Delivering customer service through multiple channels. **Job Qualifications:** * Minimum 3 years of contact center experience, preferably in a pharmaceutical customer service setting. * Self-Starter and ability to work independently. * Excellent interpersonal skills: * Skilled in empathetic communication during customer interactions. * Excellent command of English language, both spoken and written. * Strong critical thinking and problem-solving skills. * High accuracy and attention to detail in all tasks. * Experience supporting patients is an advantage. * Proven track record in delivering exceptional customer service. * Strong understanding of key performance indicators and their impact. * Recognizes the link between work quality and operational efficiency. * Reliable attendance history with previous employers. * Typing proficiency of at least 50 words per minute. * Flexible and willing to work on shifting schedules. * Ability to multitask and work on holidays when required. * Amenable to work on Hybrid arrangement (Mckinley Taguig) IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to a