TechSupportSpecialist(ProductSpecialist)

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission As a Tech Support Specialist (Product Specialist), you will bridge the gap between product development and users by conducting in-depth user interviews, ensuring thorough testing, and providing valuable insights to enhance our offerings. Your ability to analyse, translate, and implement feedback will be critical in delivering a superior product experience. Additionally, you will support the sales team by providing training and ensuring accessible knowledge, enabling them to drive better customer engagement. What You'll Be Doing: - Conduct User Acceptance Testing (UAT) to validate product functionality and ensure alignment with business needs. - Oversee product delivery updates, coordinating with development teams to track progress and ensure timely releases. - Organise and lead training sessions for internal teams to ensure