Rappi
TechSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Tech Support Engineer at Rappi. Skills: Windows, macOS, Google Workspace, IT Support, Help Desk. Ensure the proper functioning of technological tools.. Provide first-level assistance to users.”
Industry & Context.
Resolving issues that others cannot; Finding solutions under pressure
What They're Looking For.
Must Have
Minimum of 3 years of experience in IT Support, Help Desk, or related positions., Advanced knowledge in diagnosing and troubleshooting technical problems in Windows and macOS environments., Solid experience operating ticket management tools and handling incidents/requests., Experience using Mobile Device Management (MDM) tools for configuration, administration, and remote assistance of work equipment., Ability to install, configure, and support VPN clients., Experience providing support and administering Google Workspace (G Suite) environments., Advanced knowledge in using spreadsheets (Google Sheets / Microsoft Excel).
Nice to Have
Incident management using Jira., Use of ManageEngine MDM platform., Advanced knowledge and experience with Linux environments., Experience in network configuration and administration.
What You'll Do.
Ensure the proper functioning of technological tools.
Provide first-level assistance to users.
Diagnose and resolve technical problems in Windows and macOS environments.
Operate ticket management tools and handle incidents/requests.
and provide remote assistance for work equipment using MDM tools.
and support VPN clients.
Provide support and administer Google Workspace environments.
Utilize spreadsheets for advanced tasks.
Full Job Description
Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds! Do you want to know why Rappi? **⭐️ WE SEE OPPORTUNITIES** where others see problems **⭐️ WE SEE CLOSE** where others see distance **⭐️ WE SEE ADRENALINE** where others see pressure. Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience. **Did you like what you have read so far?** Find out how you will deliver magic together with us through your Rappi mission** 🧡** ****Check out how it will impact our ecosystem:**** ¿Eres el que resuelve lo que nadie más puede? Si te apasiona la tecnología, disfrutas encontrar soluciones bajo presión y sabes que detrás de cada ticket hay una persona que necesita seguir adelante — este rol es para ti. Buscamos un Especialista en Soporte de TI en CDMX que quiera ser el pilar tecnológico de un equipo en crecimiento. Alguien que domine Windows y macOS, que navegue Google Workspace con soltura, gestione dispositivos de forma remota y mantenga a todos conectados sin importar el desafío. ****As part of Rappi, you will be responsible for:**** Especialista en Soporte de TI (IT Support) Buscamos un profesional dinámico y con experiencia para unirse a nuestro equipo de IT Support. Serás el encargado de garantizar el correcto funcionamiento de nuestras herramientas tecnológicas y brindar asistencia de primer nivel a nuestros usuarios. ****Good and now, what are the requirements for me to be part of this neon universe?**** Requisitos Generales y Modalidad * **Modalidad de trabajo:** 100% Presencial. * **Ubicación:** Residencia en la Ciudad de México (CDMX). * **Experiencia:** Mínimo de **3 años** comprobables en posiciones de Soporte de TI, Help Desk o afines. Experiencia y Conocimientos Requeridos (Excluyente) El candidato ideal debe demostrar dominio téc
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