KnowBe4
Human Risk Management
TechSupportCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Tech Support Coordinator at KnowBe4. Skills: Tech Support, Customer Service. fielding all incoming calls. assigning support tickets”
Industry & Context.
What They're Looking For.
Must Have
Gmail, Google Docs, MS Office (Word and Excel), web browsers (Chrome, Internet Explorer, etc.)
Nice to Have
1 year of phone customer service experience
What You'll Do.
fielding all incoming calls
assigning support tickets
determining how to appropriately route unassigned tickets
Route issue reports and change requests through help-desk systems to the appropriate Support Representative
Ensure email requests for technical support are entered into the help-desk system and routed properly
Resolve all issues that can be addressed quickly at this level
Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule a call for support
Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues
How You'll Work.
Communication Scope
verbal and written communications
Full Job Description
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one. Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats. We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet. Please submit your resume in English. To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/ The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriately route unassigned tickets in line with the departmental processes. While this role is located in Brazil, it supports our global customers; therefore, a high verbal English proficiency is required. This is a high-volume, fast-paced role—you will be the "first responder" for a heavy flow of incoming calls and requests. This role is hybrid, 2 days in office, in São Paulo. Responsibilities: Route issue reports and change requests through help-desk systems to the appropriate Support Representative Ensure email requests for technical support are entered into the help-desk system and routed properly Resolve all issues that can be addressed quic
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